Manuel
JA WestenbergThe fastest way to ruin a good product is to start listening to the loudest customer
Daniela Pagenstecher πΊπ¦ π΄ββοΈ π@Daojoan ππΌ
I want to steal this:
The fastest way to ruin a good state is to start listening to the loudest citizen.
#politics
Jeff Smith@Daniel_Pagenstecher @Daojoan corollary: The fastest way to ruin a good state is to listen to the richest citizen(s)
Conny Nasch@sumisu3 Is it not the case that the richest are the loudest? Thinking of the media takeovers etc... @Daniel_Pagenstecher @Daojoan
@connynasch @Daniel_Pagenstecher @Daojoan also there are many sneaky, quiet, behind the scenes puppet master rich ones.
@sumisu3 Heritage Foundation, to move the US back to the Middle Ages... @Daniel_Pagenstecher @Daojoan
Guardamax
Kenneth Bousquet@Daojoan Agreed; π
RadhaMukkai@Daojoan great insight!
The Witch of Crow Briar@Daojoan I feel like Microsoft read this 25 years ago and went βooh, thanks for the tip!!β π€¦πΌββοΈ
Nazo@crowbriarhexe @Daojoan I'm more concerned that Microsoft straight up quit listening to customers altogether quite a while back. It's just an echo chamber of yes men surrounding their "leadership" making all the decisions...
DP0@crowbriarhexe @Daojoan Microsoft does not listen to their customers at all. They're asking their marketing team to tell them what the customers want and then it's the loudest member of the marketing team that gets heard.
Offbeatmammal@DP0 @crowbriarhexe @Daojoan working there it certainly felt like that - even with a valid customer use case you still had to get marketing folks to agree that it would be a newsworthy change. Was very frustrating to see over complicated and complex features created because product marketing thought they were cleverer than anyone else
@Offbeatmammal @crowbriarhexe @Daojoan Never worked at Microsoft but I have by times to work WITH them when assessing their new IT products. To these (technical) meetings they exclusively send marketing staff. Not a single tech-person! And on each of my questions their answer always starts with "we at MS take IT security/data privacy very serious" - mere platitudes reminiscent of the notorious "I am not a racist" opening: you already know that from now on only utter BS will follow! It's insane!
waldi@Offbeatmammal @DP0 @crowbriarhexe @Daojoan Even from the outside I tend to say: Microsoft have the tendency to build the most complex solution.
ganxel@DP0 @crowbriarhexe @Daojoan I suspect at most dysfunctional big corpos, it's not even the marketing team, but some VP/exec level lunatics just deciding based on vibes and declaring the new "north star" with zero input from customers because they're sociopaths and don't give a shite.
Then the mid-level managers applaud and go "oh my god yes, genius. Lets make new OKRs and a reward structure for how many Copilot AI buttons we can cram into one screen despite customers not wanting that"...
Then the mid-level managers applaud and go "oh my god yes, genius. Lets make new OKRs and a reward structure for how many Copilot AI buttons we can cram into one screen despite customers not wanting that"...
Buridan's procrastinator β... or to astroturfing disguising as the loudest customer!
DMTom
Gytis RepeΔka@Daojoan Or even worse - the investors 
JoykillInvestors are customers too. Their whole thing is buying money from your company at a discount.
Wim De Cock@Daojoan
This certainly applies to an airport : listening to the loudest customer (i.e. airlines that are only interested in increasing their passenger traffic) is the best way to make the airport the worst nuisance for all neighbours π and thus ruin the product.
This certainly applies to an airport : listening to the loudest customer (i.e. airlines that are only interested in increasing their passenger traffic) is the best way to make the airport the worst nuisance for all neighbours π and thus ruin the product.
Arnim Sommer πͺπΊ@Daojoan
β¦or salesperson?
β¦or salesperson?
π³οΈβπ Happy Pride-onphan! π³οΈββ§οΈ@Daojoan How SEGA killed the Sonic franchise: