JA WestenbergThe fastest way to ruin a good product is to start listening to the loudest customer
The Witch of Crow Briar@Daojoan I feel like Microsoft read this 25 years ago and went “ooh, thanks for the tip!!” 🤦🏼♀️
DP0@crowbriarhexe @Daojoan Microsoft does not listen to their customers at all. They're asking their marketing team to tell them what the customers want and then it's the loudest member of the marketing team that gets heard.
ganxel@DP0 @crowbriarhexe @Daojoan I suspect at most dysfunctional big corpos, it's not even the marketing team, but some VP/exec level lunatics just deciding based on vibes and declaring the new "north star" with zero input from customers because they're sociopaths and don't give a shite.
Then the mid-level managers applaud and go "oh my god yes, genius. Lets make new OKRs and a reward structure for how many Copilot AI buttons we can cram into one screen despite customers not wanting that"...
Then the mid-level managers applaud and go "oh my god yes, genius. Lets make new OKRs and a reward structure for how many Copilot AI buttons we can cram into one screen despite customers not wanting that"...