It has been several months now and days and days of work that we have been trying to get Google to approve that our users can access their Google Drive again through iA Writer for Android. (They suddenly cut it off). Last week we supposedly passed the last test.

This week they come back and want us to downgrade the scope to read only. Read only? It's literally a writing app!

I think we're not dealing with humans but with an AI that just keeps wasting our time. I'm flipping-tables annoyed.

So we tell them that our users (not us) need read write access to Google Drive so they can write their texts, and they want us to go through a scanning process that takes at least 6 weeks. One of the suggested vendors for the CASA scan is KPMG.

It probably costs more than what we make with an app that has more pirate users than regular ones.

Guys, we want our users to be able to access their Google drive so they can write and stop 1-staring us for something we didn't do.

Close to giving up.

They want us to do this CASA certification with KPMG or similar every year. In the mean time we're getting hammered with bad reviews as users think it's our fault.

Instead of fixing their crappy core frameworks (often people can't pay for apps they want, or they pay and Play Store forgets) Google keeps us busy updating this, complying that. I just sent them a stack of paper last week.

Both Apple and Google are squeezing devs with the same percentages. But at least Apple's stuff works.

Close to 50,000 users are using this app every day. A lot of people love it. But the way Google turned this into a distopian bureaucratic time waster, the way Android is fragmented in versions, flavors and a junkyard of devices, the overall economy of Google Play (no one really expects to pay for apps, except games), the ease of pirating, the 1,000 hacks (delete and reinstall to restart the trial infinitely) to use apps for free, the hostile atmosphere... it's just a ball and chain.
I don't know what we're going to do but I'm not going through a six week process every year paying KPMG a multiple of our revenue so we don't get hammered by users that can't use Google Drive. Not being able to use Google Drive on an Android device is not really reasonable either. Killing an App that a football Stadium full of people use and love is not an option either. I need to figure out what to do, but I won't comply with this ridiculous request.
I am also really tired of hearing that honest people want to buy our app and then we need to tell them that there is a known general is Writer independent issue with the Onyx Boox and now the Pixel 4 or whatever that sometimes doesn't allow payments or forgets receipts. I am tired of buying those specific Android devices to reproduce a bug that is then are still not reproducible. This is not working. It's been seven years we tried to make this work... We need to change gears.
You know how many Android devices there are? Should we buy each and every device and install 25 versions and 100 flavors of Android to catch every bug, to make a couple of bucks? It's not like I don't understand frustrated customers, but it's not viable to buy device after device to catch bugs.
At this point even the names of all these stupid devices trigger me. I don't want to buy another device, not another latest Poco X6 Pro and not another Pixel7, and not another iPhone 16 Pro Max with AI. I want to flip a couple of tables with all the latest XP PRO MAX BS ULTRA.
That escalated slowly. So, finally, we're freezing our Android app: https://ia.net/topics/our-android-app-is-frozen-in-carbonite
Our Android App is Frozen in Carbonite

After seven years of trying, we need to change course on our adventure in the Android galaxy.

iA

As expected, the *experts* on Hacker News: "I haven't read the article, but..." And of course: "It's good that Google takes security seriously. I don't want a random app to get access to my Google drive."

It's not us... We couldn't care less about someone else's Google Drive. We never wanted access to any of your stuff.

It's our users that want access to their Google Drive and cause havoc because they can't, and if we downgrade to a tedious standard picker they'd start throwing stones.

Notable: the post has 260 upvotes, tons of comments, posted 6 hours ago, by a 14 year old very active profile... and it doesn't show on the top page.

Arithmetically, it should easily be the top comment. As far as I can see, It gets completely ghosted, not just on the top page. I wonder why.

Here is the link in case you want to get an idea what the Hacker News experts have to say: https://news.ycombinator.com/item?id=41664281

Our Android app is frozen in carbonite | Hacker News

I answered, even though I know that the answer will be ghosted as well. Likely, I'm not active enough. Don't ask me what you need to do so Hacker news doesn't think you're a hacker.

https://news.ycombinator.com/item?id=41664281#41667196

Our Android app is frozen in carbonite | Hacker News

☺️

"The definition of a well informed, happy, modern man: He reads a couple of lines and goes, 'Yep, I know how this article ends. I'm right, he's wrong.' Then he watches the first half of a game, switches off the TV, pumps his fist, and says, 'My team WINS again.' Writes the match report, gets in the shower, soaps himself up, and walks out, unrinsed, fully lathered, super clean."

I just had to. https://news.ycombinator.com/item?id=41664281#41671976

Our Android app is frozen in carbonite | Hacker News

@reichenstein I don’t think you can „win” such an „argument” now matter how right you are.
Compliance Capitalism: How Free Markets Have Led to Unfree, Overregulated Workers

In this book, Sidney Dekker sets out to identify the market mechanisms that explain how less government paradoxically leads to greater compliance burdens. This book gives shape and substance to a suspicion that has become widespread among workers in almost every industry: we have to follow more rules than ever—and still, things can go spectacularly wrong. Much has been privatized and deregulated, giving us what is sometimes known as ‘new public management,’ driven by neoliberal, market-fav

Routledge & CRC Press

@reichenstein this was a great article (late to the party as usual). As a tiny developer, I've had my fill with #Google and their silly policies.

It seems like they're content with claiming a marketshare crown when there's very little merit to it. I'd love to develop more for the Samsung market, but I don't think the Play Store even allows for hardware filtering to try to prevent some of the annoying "it should be free" "reviews."

@reichenstein What an exhausting journey. Could you get around it by saving files to a cloud service you control, rather than Google Drive?
@jawnsy It's Android, everyone uses Google Drive. You can go for a standard file picker, but that severely limits us and cross app compatibility as well, since we are investing heavily in file organization, now.

@reichenstein You could save everything in your service and offer people an "Import from Google Drive" option (so, read-only is OK)

It's a crappy situation, though. I'm sorry to hear y'all are going through it. It sucks to be at the mercy of vendors and app stores.

@jawnsy Nah. I'm over the constant "we could do this, we could do that." Markdown editor B2C on Android is a pirate ship that you need to pay for as a dev and then Google just keeps screwing with you, endlessly... it's not a viable business. If organizations are interested, we bring it back, otherwise it'll stay frozen in carbonite.
@reichenstein it is rich that KPMG is getting paid by small developers thanks to Google.
Has the European Union given you an opening to save in any other cloud storage system?
@wtrmt There are other, somewhat cheaper options than KPMG. Until recently you could even somehow do it your own CASA safety check (would apparently take about 60 hours but completely defied the purpose.) KPMG is a Google partner for cloud services and it illustrates just how obnoxious the idea is that indie devs need to pay one of the Big Four to let their customers use their own Google Drive.
@reichenstein Oh. My. God. Bureaucracy, lawyers and economically dominant arrogance lead to a dead end. Is this the world we want to live and work in?
@gabrowitsch Doesn't matter what we want. Most people don't care. Devs care. The EU cares. Whether Washington continues to care or not depends on the effects of lobbying and how the election goes.
@reichenstein @gabrowitsch Watch out, if you say something complimentary about the EU, @daringfireball might remove his supportive post about you 😂
@cabinet20 @gabrowitsch @daringfireball John read the footnotes. Apple and the EU did as well. It's good that we are able to openly disagree and still get along. Apple makes a lot of money with the diamond market segment they own, and understandably they try to defend their market competition, but in the end it would be better for everyone if they had real competition.
@reichenstein May I just say that reading that was a lovely experience? Such wonderfully minimalist presentation bundled with lovely content. I think I’ll be back to read more later.
@reichenstein I am a paying user on both Android and MacOS and, at least on my side, everything is working fine; but I do support your decision.
I am planning a migration to Proton Drive and iA Writer was the only reason to keep active Google Drive instances on Android and Mac; iA Writer does not play well with Proton Drive (it is their fault) but I could easily use Dropbox for sharing Writer docs; will test this during the weekend.
I do hope you return to Android arena soon.
@mdalves The Android app should continue to work. We can't guarantee it, since Google changes stuff all the time and might just turn it off, for some new reason, who knows. If our plans materialize for our platform as we hope there is a chance of a return. But it will take a while.
@reichenstein @siracusa
I’ve cut Google out of as much as possible now. They have definitely entered the cash cow phase of product lifecycle. I don’t want to be a cow to be milked. 🐄
@reichenstein @siracusa Maddening! As a writer, your iOS and Mac apps are essential for me. I’m writing my memoir in iA Writer!
If you missed this @pasi seems like Android development is not looking to good either.
@reichenstein just to say hi and thank you for iA Writer on Android. Works fine with my G Pixel and Dropbox as an online storage. Perfect as it is. Do not let angry users discourage you. What you do is important. Thank you!;   
@fadebiaye We're still discussing. But something more significant than complaining on Mastodon will happen. We need to send a signal... and while it likely won't arrive in Mountain View, it might arrive in Brussels and Washington. Same regulators happen to use our apps and read our blog.
@reichenstein What baffles me in the message you attached here is that this person says “As a developer of mobile apps”, so they should know better and understand, like you say, that you can’t just purchase all kinds of Android phones to chase every small imperfection.
@morrick "as a developer..." Yeah yeah. I don't know if it's true. May be true, may be just what he wants to believe. Some dudes (usually dudes) always know better. We bought so many devices. And then after a few years, you need to throw away bags of them. It's sickening. And of course, we still listen, try to understand and learn... and we do our best. But after seven years of this expensive circus it is reaching a point where I just had enough. This nonsense needs to stop.
@reichenstein Heh. I’m not a developer, but since my work is localisation, I do test things and I understand these issues very well. So I’m absolutely with you on this.
@reichenstein Their "Don't be evil" attitude is history. 😔
@bvdputte I think Erik Schmidt voluntarily or involuntarily hit the nail on its head when criticizing Google's AI strategy. They're mostly just really painfully lazy. He got hammered for it (because he attacked Google's remote employees instead of its managements) and then had to apologize but Google *is* lazy, they don't are, and that indeed doesn't have anything to do with working remote. It's corporate fat hog laziness.

@reichenstein Thank you for your insights. For the last decade I took out a Writer subscription and was surprised when the error message with the faulty connection to Google Drive came up. Your support was really nice and helpful.

I'm still not going to cancel my subscription because I want to continue supporting your ideas.

Again, thank you for describing the problem from the developer's perspective. It really helps me to understand this madness better.

@reichenstein It’s not only KPMG, other providers are available (https://appdefensealliance.dev/casa/casa-assessors). I looked quickly and as no rates are published I assume it will be not cheap (it never is when it’s POA). Plus, you do all the testing and these people simply validate the result spat out by the test tool.
CASA Authorized Assessors  |  App Defense Alliance

App Defense Alliance
@omz13 I know. I picked KPMG because it's Google's preferred partner for plenty of things (Cloud Services f.i.). One can imagine that there are reasons other than security why they are forcing devs to hand out a stack of cash to their preferred partner. I don't care. We're not doing this. No way.
@reichenstein And I don’t blame you at all. It is security theatre and compliance performance art. The big joke being they are “protecting” users from their own user written content. We are living in Idiocracy.
@omz13 Exactly. Security theatre, with the cost for it outsourced to indie devs because they are too lazy to build a secure stable framework. It can't go on like that.
@reichenstein Wow, this sounds awful. I'm sorry that you're dealing with this, Oliver, it sucks