The Bad PlaceTimes of India | Delivery hubs to AI reinvention hubs
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Last week’s discussions highlighted how India’s Global Capability Centres (GCCs) are evolving from simple service providers to strategic AI‑first hubs that shape enterprise outcomes, redesign work, and orchestrate ecosystems at scale. Industry leaders such as Lalit Ahuja (ANSR) and Paul Jeruchimowitz (Accenture) note that newer GCCs are built with AI‑centric structures, job families and operating models, while many older centres are still retrofitting AI. Successful GCCs act as “catalysts of enterprise reinvention,” co‑authoring AI strategies, influencing business processes, and investing heavily in AI and business skills—often outpacing headquarters in AI fluency. However, scaling AI requires foundational changes: robust, high‑quality data pipelines, a shift from control‑based governance to self‑correcting systems, and trusted input data, especially in regulated sectors. Companies like Inspire Brands and Deutsche Boerse emphasize the need for data as an asset, enhanced governance, and dedicated transformation leadership, while also leveraging ecosystem partners to accelerate innovation.
CEngg Shreekant Patil
Mathew Thomas
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Tech Chilli
