Beth PariseauAug 7, 2025
How COVID-19 and #GenAI led to "Agile 2.0," a #longread months in the making, featuring presentations and interviews with IT pros at #Atlassian #Team25 and #ServiceNow #Knowledge25. #Agile #digitalbusinesstransformation https://www.techtarget.com/searchitoperations/feature/Agile-methodology-reborn-as-COVID-AI-transform-enterprises
Agile methodology reborn as COVID, AI transform enterprises | TechTarget

COVID-19 kicked digital business transformation into gear, while generative AI made Agile methodology less rigid and impersonal to align with at scale.

Search IT Operations
Beth PariseauMay 9, 2025

Wrapping up the week with a roundup of presos and interviews with #ITops pros at #ServiceNow #Knowledge25 about how their past experiences with #platformengineering and #AIOps made them front-line adopters of #AIcopilots and #AIagents.

https://www.techtarget.com/searchitoperations/news/366623782/ServiceNow-shops-share-AI-copilot-results-prep-for-agents

ServiceNow shops share AI copilot results, prep for agents

IT ops teams have often already laid the groundwork for generative AI automation with platform consolidation and the previous wave of AIOps tools.

TechTarget
Beth PariseauMay 7, 2025
Here's today's top #ServiceNow #Knowledge25 news: ServiceNow will acquire AI data quality vendor Data.world in a quest for better management of corporate data for #AIagents. #Know25 https://www.techtarget.com/searchitoperations/news/366623687/ServiceNow-digs-deeper-into-data-for-AI-with-Dataworld-buy
ServiceNow digs deeper into data for AI with Data.world buy

ServiceNow will fold in metadata collection and data catalog tools from the data governance specialist to fuel its agentic AI ambitions.

TechTarget
Beth PariseauMay 6, 2025
My esteemed colleague Don Fluckinger has the #ServiceNow #CRM news here: https://www.techtarget.com/searchcustomerexperience/news/366623581/ServiceNow-rolls-into-Salesforce-territory-with-CRM-agentic-AI #Know25 #Knowledge25
ServiceNow rolls into Salesforce territory with CRM agentic AI

ServiceNow makes its pitch to be a CRM, adding CPQ and order management features.

TechTarget
Beth PariseauMay 6, 2025

Here's today's ServiceNow news ahead of the keynote announcements: #ServiceNow introduces AI Control Tower with expanded governance features and AI ROI tracking as enterprises remain on the sidelines with AI agents so far.

#Know25 #Knowledge25 #AIagents #agenticAI #GenAI #AI #TechNews #Enterprise

https://www.techtarget.com/searchitoperations/news/366623676/ServiceNow-expands-AI-governance-emphasizes-ROI

ServiceNow expands AI governance, emphasizes ROI

Enterprises remain nervous about deploying AI agents in production, as IT vendors vie to demonstrate the value and comprehensiveness of their platforms.

TechTarget
Beth PariseauMay 6, 2025
OK, I was definitely not prepared for the scale of #Know25. Holy frijoles. #knowledge25 #servicenow
Beth PariseauMay 5, 2025
It's been at least ten years since I've been to the Venetian, but I used to come here so often for conferences I feel like I could still navigate with my eyes closed. #servicenow #knowledge25
Beth PariseauMay 5, 2025
OMW to my first #ServiceNow conference - #Knowledge25. Anybody else I know attending?