"AI right now is sort of like a cart full of groceries without a meal to make. There are so many add-ons, so many different tools, and maybe you can cobble things together and have a meal. [New #ServiceNowAI pricing] is at least a recipe, if it's not a meal -- not just a whole bunch of tools that you then have to figure out how to integrate each one, how to monitor them, how to govern them, [and] how to pay for them." - Melody Brue, Moore Insights & Strategy

Find out the details of #ServiceNow's licensing overhaul, -- plus, the introduction of a new Context Engine described as a kind of Netflix recommendation engine for enterprise software -- here: https://www.techtarget.com/searchitoperations/news/366641692/ServiceNow-AI-pricing-change-takes-on-enterprise-ROI-struggles #enterpriseai

undefined | UBS downgrades ServiceNow, saying AI is a bigger threat than first believed

UBS has downgraded ServiceNow from “Buy” to “Neutral,” cutting its price target from $170 to $100 as the firm reassesses the impact of artificial‑intelligence disruption on software spending. Analyst Karl Keirstead noted that while ServiceNow once seemed better positioned for the AI era than its peers, growing anecdotes of pressure on non‑AI application budgets have weakened UBS’s confidence in that view.

The downgrade comes amid a broad 41 % decline in ServiceNow shares this year and a 27 % drop in the iShares Expanded Tech‑Software Sector ETF (IGV). UBS warns that enterprises are now scrutinizing non‑AI software expenditures, with many Fortune 500 customers indicating that spending on core, non‑AI applications could be reduced as AI‑related data and infrastructure costs rise through 2026.

ServiceNow’s stock slipped another 2 % in pre‑market trading following the UBS note, diverging from the prevailing Wall Street consensus—45 of the 49 analysts covering the stock still maintain buy or strong‑buy ratings despite the recent sell‑off. UBS cautions that continued curtailment of non‑AI software spend could further pressure ServiceNow and similar vendors.

Read more: undefined

#ubs #servicenow #fortune500 #wallstreet

yahoo news | Execs Are 'AI Washing' — But Is Unemployment Really Due To Artificial Intelligen...

AI is increasingly being cited as the chief driver behind recent waves of layoffs across corporate America, from ServiceNow to Block, with high‑profile voices such as Larry Fink warning that artificial intelligence could push unemployment higher, especially among younger white‑collar workers. The narrative is tidy: AI threatens jobs, so executives can frame workforce reductions as efficiency moves rather than politically sensitive cuts. Yet the data tells a different story. Unemployment among college‑educated workers remains well below that of non‑degree workers, and macro‑level research shows no clear AI‑induced shock to the labor market. If AI were displacing workers at scale, the most automation‑prone, high‑skill roles would be the first to feel the impact, but that pattern has not emerged.

The predominance of AI in layoff explanations appears driven more by incentives than by reality. Positioning cuts as “AI‑driven” signals forward‑looking efficiency to investors while deflecting scrutiny over domestic job losses. In many cases, the primary catalysts are more mundane: post‑pandemic over‑hiring, a need for tighter cost discipline, and the natural correction of balance sheets after a period of rapid expansion. Block’s 40‑50 % workforce reduction, for example, is largely attributed to a COVID‑era hiring binge rather than to automation, a view echoed by analysts and even executives such as Salesforce’s Marc Benioff.

AI is certainly reshaping business processes—automation tools, copilots, and workflow improvements are boosting margins at the edges—but most firms are still in pilot or experimental phases, far from enterprise‑wide deployment. Consequently, AI alone is unlikely to be responsible for the current wave of job cuts. The present landscape is best described as a mix of post‑pandemic hiring unwind, renewed cost discipline, and AI serving as a convenient narrative overlay. While AI will eventually have a structural impact on the workforce, the immediate reality shows that layoffs are driven more by cyclical adjustments than by a systemic, AI‑induced disruption.

Read more: https://finance.yahoo.com/sectors/technology/articles/execs-ai-washing-unemployment-really-023129848.html?fr=sycsrp_catchall

#servicenow #ai #artificial-intelligence #corporateamerica #white-collarworkers

Tested ServiceNow's Apriel 1.6 15B Thinker on my RTX 5060 Ti -- and the thinking logs made me put my tea down.

This model runs a compliance check before it writes a Python function. Literally. "We need to comply with the request. No disallowed content." Enterprise
DNA, fully intact.

But buried inside that corporate throat-clearing is something genuinely impressive. Full breakdown on the blog -- link in comments.

#AI #LocalLLM #Ollama #HomeLabAI #ReasoningModel #ServiceNow #OpenSourceA

https://goarcherdynamics.com/2026/04/01/aihome-apriel-1-6-15b-thinker-review/?utm_source=mastodon&utm_medium=jetpack_social

Leaving it a bit late….

Deltas done #ServiceNow #zurich

I'd like to point out that ServiceNOW is a really incredable pile of shit.

#ServiceNOW #SNOW