ServiceNow Research unveils EnterpriseOps-Gym, a new benchmark for evaluating AI agents in enterprise settings. The benchmark simulates 8 business domains with 164 database tables and 512 tools. Top models like Claude Opus 4.5 achieve just 37.4% success rate, revealing planning as the key bottleneck. https://www.marktechpost.com/2026/03/18/servicenow-research-introduces-enterpriseops-gym-a-high-fidelity-benchmark-designed-to-evaluate-agentic-planning-in-realistic-enterprise-settings/ #AIagent #AI #GenAI #AgenticAI #ServiceNow
ServiceNow Research Introduces EnterpriseOps-Gym: A High-Fidelity Benchmark Designed to Evaluate Agentic Planning in Realistic Enterprise Settings

ServiceNow Research Introduces EnterpriseOps-Gym: A Benchmark Designed to Evaluate Agentic Planning in Realistic Enterprise Settings

MarkTechPost

Use AI instead of hiring junior staff = stock price bump.

5 years later senior employees start to leave; there is no junior staff to promote and management panics.

Management does not want to spend money on new staff so they hire expensive contractors.

Contractors do a subpar job, charging 10x what an actual employee would cost (different budgets so its cool); and the company starts to go downhill and customers flee.

This starts a death spiral leading to either bankruptcy, acquisition, or restructuring.

The original management who approved the AI have all gone and cashed in their stock.

Just a guess at what is about to happen across the industry.

https://forums.theregister.com/forum/all/2026/03/16/servicenow_grad_jobs_ai/

#ai #servicenow #hiring #bankruptcy #aislop #salesforce

ServiceNow boss warns AI could push grad unemployment past 30% • The Register Forums

#OnParleTravail
Une nouvelle #Certification #ServiceNow rejoint CSA, CIS ITSM, HAM, CSM, SPM, HR et APM (dépréciée).
Prérequis à de nombreuses certifications, elle permet surtout de bien comprendre l'importance et les enjeux d'une mise en oeuvre structurée.
#Compétences #Challenge #UnderControl
#ServiceNow CEO #BillMcDermott predicts that #AI adoption could lead to high #unemployment rates for new #collegegraduates, potentially reaching the mid-30s. He believes AI will automate many jobs, making it challenging for young people to stand out in the corporate environment. https://www.cnbc.com/2026/03/13/software-ai-agents-college-graduate-unemployment.html?eicker.news #tech #media #news
The IT Help Desk Bot That Won't Make Stuff Up

ServiceNow's Autonomous Workforce AI agent resolves 90% of IT support tickets internally — and knows when to stop rather than hallucinate an answer.

The Daily Perspective

ServiceNow ナレッジ記事の比較がどれもあと一歩で歯痒い(のでChrome拡張作ってみた)
https://qiita.com/_sasasaku_/items/65de72ccca7971a56526?utm_campaign=popular_items&utm_medium=feed&utm_source=popular_items

#qiita #ServiceNow #ServiceNow小ネタ

ServiceNow ナレッジ記事の比較がどれもあと一歩で歯痒い(のでChrome拡張作ってみた) - Qiita

まえがき ナレッジ記事のレビューの時に思ったこと 最近何度か記事の変更レビューをすることがあり、「変更前と変更後の記事をいい感じにdiffしたいなぁ」って思ってました。 以前Flow Designerでもこんな記事を書いてるので、なんだろうやっぱり私は変更の確認って「比較...

Qiita
IT

US Capitals

ServiceNow launched an ambitious Autonomous Workforce product line this week and detailed the #AIgovernance features within its platform that it says will keep unsupervised virtual workers from going off the rails.

Analysts say real-world success will depend on how well protection mechanisms work in practice and how clean enterprises can make their contextual data. They also wonder about how #ServiceNow will price the product.

More analysis in my writeup:
https://www.techtarget.com/searchitoperations/news/366639250/ServiceNow-touts-AI-governance-for-its-Autonomous-Workforce

#enterpriseAI #AIalignment #AIagents

Guidde is turning training videos into a powerful teaching tool for AI agents. By using visual imitation learning, it helps platforms like Microsoft 365 Copilot and ServiceNow train smarter assistants while keeping users in the loop. Discover how this human‑AI training approach could reshape AI tools. #AIagents #VisualImitationLearning #Microsoft365Copilot #ServiceNow

🔗 https://aidailypost.com/news/guidde-uses-expert-videos-train-ai-agents-while-teaching-users-ai