Mastodawn

Beth Pariseau May 7, 2025

Here's today's top #ServiceNow #Knowledge25 news: ServiceNow will acquire AI data quality vendor Data.world in a quest for better management of corporate data for #AIagents. #Know25 https://www.techtarget.com/searchitoperations/news/366623687/ServiceNow-digs-deeper-into-data-for-AI-with-Dataworld-buy

ServiceNow digs deeper into data for AI with Data.world buy

ServiceNow will fold in metadata collection and data catalog tools from the data governance specialist to fuel its agentic AI ambitions.

TechTarget

Beth Pariseau May 6, 2025

My esteemed colleague Don Fluckinger has the #ServiceNow #CRM news here: https://www.techtarget.com/searchcustomerexperience/news/366623581/ServiceNow-rolls-into-Salesforce-territory-with-CRM-agentic-AI #Know25 #Knowledge25

ServiceNow rolls into Salesforce territory with CRM agentic AI

ServiceNow makes its pitch to be a CRM, adding CPQ and order management features.

TechTarget

Beth Pariseau May 6, 2025

Here's today's ServiceNow news ahead of the keynote announcements: #ServiceNow introduces AI Control Tower with expanded governance features and AI ROI tracking as enterprises remain on the sidelines with AI agents so far.

#Know25 #Knowledge25 #AIagents #agenticAI #GenAI #AI #TechNews #Enterprise

https://www.techtarget.com/searchitoperations/news/366623676/ServiceNow-expands-AI-governance-emphasizes-ROI

ServiceNow expands AI governance, emphasizes ROI

Enterprises remain nervous about deploying AI agents in production, as IT vendors vie to demonstrate the value and comprehensiveness of their platforms.

TechTarget

Beth Pariseau May 6, 2025

OK, I was definitely not prepared for the scale of #Know25. Holy frijoles. #knowledge25 #servicenow