This podcast episode on Product Ops with Melissa Perri and Denise Tilles is superb.
Guess what? Framing product management in terms of flow and cognitive load leads to good results 👏🏼
#PrdMgmt #ProductOps #FastFlow #TeamTopologies
https://open.spotify.com/episode/7J24420puF4hqjQGRBksyo?si=plShufA5RuOGqv2Oiec21w&t=0
I had intended to write a big long post on all the things I learned as a Product Ops leader as Tanium for a year, but it got long and rambly, so I’m going to attempt a series of shorter posts that will hopefully get written. Lesson one, when you are working on process of the product team, you are building engines not fuel. This is a metaphor from my good friend Jack Coates (Part 1 Part 2) that he usually applies to building end user products that need content, and that no one wants to build content and teams want to build engines because they are fun and sexy.
Richard Mironov really nails it on this piece.
Regardless of whether a big customer pays us for a one-off enhancement or we give it to them for free, our responsibility is clear: this bit of code needs to work as promised, and continue working as promised, for as long as that customer has it in production. If it breaks three years from now — or has to change to work with changes in their other various systems — we’ll be expected to fix/change/adapt/improve it to meet purpose. Most enterprise systems last for 7-10 years: that means 7-10 years of having someone on the product staff who knows it exists and someone on the engineering staff who understands it in enough detail to make repairs/improvements. https://www.mironov.com/support-all/
In the heat of an enterprise deal moment, it’s easy to think very short-term about the long-term costs of one-off specials and “small requirements.” There’s tremendous pressure to maximize the importance of a feature tweak to close this quarter’s big deal, and similar pressure to minimize both
This might be the most succinct articulation of Product Ops that I've seen "maintainers of the Value Stream Network"
Matthew Skelton
Andy Nortrup
Andy Nortrup 
🌳
Harry Vos