Useful ideas on supply-chain resilience assessment from Todd Gorsuch at Customer Science: 'Ecosystem Health Metrics: Resilience & Redundancy'
"Executives face fragile value chains, cloud concentration risk, and AI-driven dependencies that can break customer experiences in seconds. Leaders need ecosystem health metrics that track resilience and redundancy across partners, platforms, and processes."
https://customerscience.com.au/uncategorized/ecosystem-health-metrics-resilience-redundancy/





