skuaJan 5, 2024

#OptusFailure again.
๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ
#Optus is now insisting that I use the #MyOptus app to recharge a #Prepaid mobile phone account.

They will not let me recharge using the My Optus webpage.

Looks like #Bastardry to me.

And the app is not compatible with either of my Android devices.

No sign of #ReduceReuseRepairRecycle here.

Looking at moving to #Amaysim. Sure that the price will be lower and the #UX no better.
#Australia #Privatisation #Deregulation #CorporateControl
๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ๐Ÿ’ฉ

Show threadskuaDec 20, 2023

And ... it took #Optus over 80 minutes to have a human operator engage in the "Message Us " chat support this morning.

The #ComplaintResolution person says they're very busy.
But I can talk with another complaint person!

#NegativeUX

I'm thinking Enshitification has a history back to the privatisation of #PublicUtilities like electricity, gas, sewerage, water, & #TelephoneService.

#Telco #OptusFailure #Privatisation #Enshitification
#JohnMartyn #OverTheHill

https://www.youtube.com/watch?v=PwjL3ipBAhg

John Martyn - Over The Hill

YouTube