CBC CanadaApr 9
Air Canada is testing a new program to resolve customer complaints. Will it work?
Amid a backlog of complaints in the Canadian Transport Agency's complaints system, Air Canada is piloting a new program that will outsource complaints to a third-party arbitrator. Experts say it's good Air Canada is trying to find a solution, but oversight will be needed to make sure the new system doesn't favour companies o...
https://www.cbc.ca/news/business/air-canada-complaints-pilot-project-9.7156628?cmp=rss
CBC EdmontonApr 9
Air Canada is testing a new program to resolve customer complaints. Will it work?
Amid a backlog of complaints in the Canadian Transport Agency's complaints system, Air Canada is piloting a new program that will outsource complaints to a third-party arbitrator. Experts say it's good Air Canada is trying to find a solution, but oversight will be needed to make sure the new system doesn't favour companies o...
https://www.cbc.ca/news/business/air-canada-complaints-pilot-project-9.7156628?cmp=rss
CBC BusinessApr 9
Air Canada is testing a new program to resolve customer complaints. Will it work?
Amid a backlog of complaints in the Canadian Transport Agency's complaints system, Air Canada is piloting a new program that will outsource complaints to a third-party arbitrator. Experts say it's good Air Canada is trying to find a solution, but oversight will be needed to make sure the new system doesn't favour companies o...
https://www.cbc.ca/news/business/air-canada-complaints-pilot-project-9.7156628?cmp=rss
Show threadskuaDec 20, 2023

And ... it took #Optus over 80 minutes to have a human operator engage in the "Message Us " chat support this morning.

The #ComplaintResolution person says they're very busy.
But I can talk with another complaint person!

#NegativeUX

I'm thinking Enshitification has a history back to the privatisation of #PublicUtilities like electricity, gas, sewerage, water, & #TelephoneService.

#Telco #OptusFailure #Privatisation #Enshitification
#JohnMartyn #OverTheHill

https://www.youtube.com/watch?v=PwjL3ipBAhg

John Martyn - Over The Hill

YouTube
skuaAug 7, 2023

Too often the system in place to respond to #harassment, #discrimination, #bullying and #abuse relies on the targets of the mistreatment to make extra-ordinary efforts to get the failing acknowledged and corrected.

No surprise that people being oppressed, marginalised and bullied often don't prioritise entering into a fraught #ComplaintResolution proceedures.

And so the harassment, discrimination, bullying and abuse rolls on.

And on.