And ... it took #Optus over 80 minutes to have a human operator engage in the "Message Us " chat support this morning.
The #ComplaintResolution person says they're very busy.
But I can talk with another complaint person!
I'm thinking Enshitification has a history back to the privatisation of #PublicUtilities like electricity, gas, sewerage, water, & #TelephoneService.
#Telco #OptusFailure #Privatisation #Enshitification
#JohnMartyn #OverTheHill
Too often the system in place to respond to #harassment, #discrimination, #bullying and #abuse relies on the targets of the mistreatment to make extra-ordinary efforts to get the failing acknowledged and corrected.
No surprise that people being oppressed, marginalised and bullied often don't prioritise entering into a fraught #ComplaintResolution proceedures.
And so the harassment, discrimination, bullying and abuse rolls on.
And on.
skua