pablolarahJul 15, 2024

Useful Customer Journey Maps (+ Figma & Miro Templates)
by @vitalyf at @smashingmag
#JourneyMap #templates #design

https://www.smashingmagazine.com/2024/07/customer-journey-maps-figma-miro-templates/

Useful Customer Journey Maps (+ Figma & Miro Templates) — Smashing Magazine

Visualize the user experience with user journey maps. Here are some helpful templates, real-world applications, and insights on the importance of mapping both successful and unsuccessful touchpoints. Part of [Smart Interface Design Patterns](https://smart-interface-design-patterns.com) by yours truly.

Smashing Magazine
ArtemNov 3, 2023
Designing Adventure: Free Journey Map template for an adventure startup. #productdesign #UserExperience #journeymap #startup https://www.buymeacoffee.com/uxclass/designing-adventure-free-journey-map-template-adventure-startup
Designing Adventure: Free Journey Map template for an adventure startup — Artem

Post by Artem

Buy Me a Coffee
Dawan StanfordOct 11, 2023
In Episode 40 of the #DesignThinking 101 #Podcast, Anne van Lieren discusses where #ServiceDesign and #BehavioralDesign are converging, and what happens when you add behavioral design to journey mapping. #JourneyMap https://fluidhive.com/behavioral-design-x-service-design-with-anne-van-lieren-dt101-e40/
Behavioral Design X Service Design with Anne van Lieren — DT101 E40 - Fluid Hive

Anne van Lieren is a service designer and behavior design enthusiast. We talk about her path to joining Livework in the Netherlands as a service designer, where service design and behavioral design are converging, examples from her work, and what happens when you add behavioral design to journey mapping.

Fluid Hive
Dawan StanfordOct 10, 2023
Wondering what the difference between a customer #journeymap and a service blueprint is? Wonder no more! #designthinking #servicedesign https://blog.practicalservicedesign.com/the-difference-between-a-journey-map-and-a-service-blueprint-31a6e24c4a6c
Customer Experience (CX)Aug 9, 2023

Customers don't recall an experience by the sum of every moment, there are only 2 key experiences that they base their overall experience on.
#CustomerExperience #NPS #JourneyMap #CX #PeakEndRule #XFiles #CustomerPsychology

https://youtu.be/v0thnt4CF-k

The Peak-End Rule as a CX Metric 👀

YouTube