J.D. Power's Journey from One-Person Consultancy to Industry Leader
Dave Power started his consultancy in 1968 using his children's crib as a desk. Today, J.D. Power is a global powerhouse providing critical market intelligence. LifeBuzz examines how this remarkable evolution shaped consumer research standards.
#LifeBuzz #JDPower #LifeInsuranceNews #ConsumerResearch #CanadianBusiness
Weekly output: wireless-service satisfaction, ransomware survey, Dashlane report, Verizon fee increases, drone policy
I had one work event on my calendar this week that I don’t think rates as an appearance worth listing here, since I got roped into it at the last minute. I’d put the Internet Law & Policy Foundry’s tech-law trivia contest on my schedule Wednesday thinking it would be fun to watch, but then one of the contestants asked if I’d like to join their team–and we finished in third place. This was one of the first public trivia contests I’d joined since 1987, when I was a member of the high school team that won a New Jersey state championship, and it’s nice to see that I still have it or at least some of it.
This coming week has me traveling for work for the first time since the middle of June and to an event that first landed on my travel calendar in 2018: I’m headed to Las Vegas for the Black Hat information-security conference. The trip doesn’t include the DEF CON infosec conference that follows Black Hat, and on Patreon I explained why I opted out of that and feel a little guilty about it.
7/31/2025: People Like Wireless Service Best When It Doesn’t Involve the Big 3 Carriers, PCMag
The gap betweeen J.D. Power’s customer-satisfaction stats for the big three wireless carriers and that firm’s metrics for companies reselling the networks of AT&T, T-Mobile and Verizon caught my eye.
8/1/2025: Ransomware Victims Are Still Paying Up, Some More Than Once, PCMag
This survey published by the security firm Semperis got an unfortunate news peg when the Trump administration rescinded the West Point department-chair appointment of one of the report’s expert contributors, former Cybersecurity & Infrastructure Security Administration head Jen Easterly.
8/1/2025: This Password Manager Caught Some of Its Own Employees Not Using Its Product, PCMag
Dashlane’s PR folks offered me this story ahead of time. Since I have always found the fallible-human element of information security to be fascinating, I accepted the offer, and then my editors concurred.
8/1/2025: Months After Freezing Wireless Rates But Not Fees, Verizon Slips in a Fee Increase, PCMag
One of my colleagues brought this to my attention, and I was happy to set aside some time Friday morning to cover it.
8/2/2025: The Drone Industry Can’t Wait for This One Federal Regulation to Take Off, PCMag
I spent Tuesday and Wednesday at Nationals Park to cover a drone-policy conference hosted there by the trade group AUVSI, but I didn’t get around to writing it until Thursday night.
#AUVSI #BlackHat #ConsumerCellular #Dashlane #droneDelivery #drones #finePrint #JDPower #junkFees #NationalsPark #NatsPark #passwordManager #ransomware #Semperis #verizon #Vz #wirelessServices
Kennt ihr die #JDPower-Untersuchungen zur Zuverlässigkeit von Autos nach Marken und Modellen?
Es werden Kund*innen nach ihren Problemen befragt. Im Ergebnis gibt es dann Zahl der Probleme pro 100 Autos. Man kann auch andere Leistungsindikatoren erstellen, aber die Ergebnisse von JD Power haben Einfluss auf den Markt. Die Hersteller nehmen die Ergebnisse ernst. So etwas hätte ich gerne für Regierungsleistung und Bahnmanagement.
Jede defekte Weiche, defekte Tür, defekte Toilette usw.
I bought a new vehicle two years ago, after my old one was written off - it was 15 years old, didn't take much damage to write it off.
Today I received a request to do the J.D. Power vehicle survey. They're a quite reputable source of information about buyers' experiences with all different makes and models of vehicles.
And ... their survey sucks. Half my answers had to be lies, because they were about the last time I had my vehicle serviced at the dealership, and I have never had my vehicle serviced by any dealership. But there was no way to bypass those questions. About half of them - and there were many questions about this non-existent service - had "don't know" or "not applicable" choices available, but the other half didn't.
There were a few other questions where it was impossible to correctly convey the answer as well, like what mobile phone provider I use with the phone I linked to my vehicle -- I don't own a cell phone and have never linked one to this vehicle, but there's no way to choose that in the survey.
It gives me pause about the quality of their data overall, given how badly this survey was designed and implemented.
#JDPower #InitialQuality #survey #NewCarSurvey #car #vehicle #quality
Weekly output: Zipline drones, fixed wireless broadband, AI transformations, Dashlane, AI fairness, FCC resignations, AI resiliency, National Capital Radio & Television MuseumM
My third week in a row of business travel had me in Santa Clara, Calif., from Tuesday through Friday–at a venue I’d last set foot in at the Demo conference in 2013.
6/3/2025: Inside Zipline’s high-tech drone factory where delivery innovation takes flight, Fast Company
My decision to book an early-afternon flight from SFO to National at the end of my Google I/O trip last month paid off when I used that time to visit the drone-delivery startup Zipline’s factory in South San Francisco. I followed up that visit by quizzing an executive from the firm a week later.
6/3/2025: Fiber Is Fast, But 5G Home Internet Is More Appealing for One Reason, PCMag
I didn’t want to write up this J.D. Power customer-satisfaction survey without getting some answers about the weirdly-high scores for old, slow digital-subscriber-line services.
6/4/2025: Transforming Industries with AI & Big Data—Success Stories from the Frontlines, TechEx North America
The first of three panels I did at this conference at the Santa Clara Convention Center (with the organizers covering my lodging and reimbursing my airfare) reunited me with a fellow panelist from 2021: Lufthansa Industry Solutions’ Stanislaw Schmal, who was on a panel I did at my first post-pandemic conference trip in September of 2021. It was a treat to have Stan on stage again, and he and my other panelists–Oracle’s Shasank Chavan, Ford Credit’s Manav Khatri, Airbnb’s Dror Engel, and Deepgram’s Kris Efland–made my panel-moderation work easy.
6/5/2025: This Password Manager Now Lets You Create an Account Without a Password, PCMag
Dashlane gave me an embargoed copy of their announcement of their new option to let people create accounts secured only by USB security keys, but that left me a little fuzzy about how exactly this would differ from that password-manager service’s existing support for passwordless authentication–and my editor was fine with holding the post until I could get those details cleared up.
6/5/2025: AI Fairness and Bias Mitigation—Advanced Approaches, TechEx North America
My second panel had me quizzing JPMorgan Chase’s Naresh Dulam, Aon’s Aras “Russ” Memisyazici, and PwC’s Ilana Golbin Blumenfeld about how to avoid having AI systems amplify human biases.
6/5/2025: Who’s Running the FCC? Surprise Resignation Reduces the Agency to a Duo, PCMag
I’ve been writing about the Federal Communications Commission for well over two decades, probably closer to three, and I can’t remember a commissioner announcing a resignation on a Wednesday effective on Friday of the same week. Also unprecedented: having this five-member commission reduced to two people.
6/5/2025: Building Resilient AI Infrastructure, TechEx North America
My last panel at TechEx was a late addition when another moderator dropped out; when an event paying your travel asks for you to pitch in, it’s a good idea to be a team player. My teammates on this panel: Ford Motor Company’s Robert Gray, Oracle’s Iman Zadeh, Red Hat’s Mark Kurtz and InfoVia’s Mike Magalsky.
6/6/2025: Spotify Takes Flight on United Airlines: Here’s What You Get, PCMag
When I got to try this on my flight from San Jose to Houston Friday, I realized that United’s implementation of Spotify did not include the ability to listen to the airline’s longtime theme song, “Rhapsody in Blue”–which made the lede I’d written incorrect. Instead of just rewriting that, I opted to take notes on the experience over that three-plus hour flight and rewrite the entire post.
6/7/2025: This Little Museum Outside DC Offers a Deep Dive Into Retro Radio and TV Tech, PCMag
My friend and longtime CES fellow traveler Gary Arlen suggested that I visit the National Capital Radio & Television Museum in Bowie, Md., where he’s a docent, and I took him up on that advice in February. Then I didn’t write the post until March, after which my client needed a little longer to get the story edited and published.
#AI #artificialIntelligence #conference #Dashlane #droneDelivery #DSL #FCC #FIDO2 #fixedWireless #JDPower #NationalCapitalRadioTelevisionMuseum #passwordManager #SantaClara #Spotify #techHistory #TechExNorthAmerica #UA #UnitedAirlines #vacuumTubes #vintage #Zipline
In an alternate universe, the two posts I filed from the Demo conference in Santa Clara would have been replaced by one or more from the Online News Association’s annual conference in Atlanta…
"차만 잘 만들면 뭐하나".. 2025 서비스 만족도 '최하위'를 기록한 국산차 브랜드
#2025CSI #CSI #JDPower #고객서비스만족도조사 #기아 #스바루 #제네시스 #제이디파워 #포르쉐 #현대자동차 #현대차
Ezekkel az elektromos autókkal vannak a legjobban megelégedve
📰 JUST RELEASED: Automotive Supply Chain Risk Digest 383
http://go.elmanalytics.com/383M
Coverage includes:
#ACC #Audi #automotive #automotiveindustry #autonews #BMW #BYD #FengMei #Geely #GeneralMotors #GM #Honda #INFAC #JDPower #Leapmotor #Maersk #Mazda #Mercedes #Nissan #Renault #riskmanagement #Stellantis #supplychain #supplychainmanagement #Svolt #Teklas #Tesla #Toyota #Volkswagen #Yamaha
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