@jocelyn Thanks for this great thread. I'm looking forward to trying #HulloFerries and hope they make some of the improvements you've suggested.

Final thought: This thread would have been very short if I used a power wheelchair or could not transfer myself to the "wheelchair guest" seat, or needed to remain in my wheelchair throughout the voyage. Still no straight answer from #HulloFerries about what federal regulation requires the exclusion of powered mobility users (including scooters!). We are working to close the regulatory grey zone this service falls into that allows them to violate #transportCanada #ATPDR. #BC #VancouverIsland

14/14 #hulloFerries #accessibility PHEW! tl:dr Some major issues, some minor. They seem rushed to launch & poor communication about access. No consultation was done, but they excuse it as a new, innovative startup with investors to please. No wonder it's so hard for people with #disabilities to trust that they will make the necessary changes to make the service #accessible when there's no commitment indicated, and communication is so bad. #Nanaimo #VancouverIsland #transportation #BC

13/ #HulloFerries #accessibility Reservations: Wheelchair users must reserve using a separate and almost invisible link on Hullo.com; ♿️ seats assigned at the gate based on if you have a companion (who also get the lower price of $20 per trip). What if you can't stand to transfer to the seats in Row 20? What if you and your partner are both wheelchair users? What about disabled passengers who don’t use wheelchairs who need assistance to board? #BC #Nanaimo #accessibleTravel

12/ #hulloferries #accessibility accessible parking is great (I love a proper access aisle!) but 2 city blocks from the terminal. I’d love to see a reciprocal agreement with Helijet to use its accessible parking next to the terminal. It's not quite "Van-to-Nan" as they say - the #Nanaimo terminal is a 15-20 minute walk from the bus stop at Port Place which will be an important connection for Blind and low-vision passengers #BC #VancouverIsland #AccessibleTravel #Transportation #equity

11/ #HulloFerries Parking and terminal: The Nanaimo terminal lounge is very small - only 20-30 passengers fit. There’s no shelter outside the terminal buildings for either end, & no designated area for disabled psgrs to wait for assistance. Nanaimo lounge has an accessible washroom (shared with Helijet). Have to wonder what Hullo will do when the rain comes in the fall - both terminals had long lines with no shelter. #VancouverIsland #ferries #BC #accessibility #equity #BritishColumbia