Senior Associate, Sales Engineering Operations

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Why Ciena: We are big proponents of life-work integration and provide the flexibility and tools to make it a reality. We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees. We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs. We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities. We know that financial security is important. We offer competitive salaries and incentive programs. We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities. We realize time away to recharge is non-negotiable. Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance. How You Will Contribute: As a Senior Associate Sales Engineer, you will work performing Sales Engineering (SE) activities as a key contributing member of Ciena’s Global Sales Engineering Support Center (GSES). Reporting to the Senior Manager, Sales Engineering Operations, you will perform Network Product Introduction (NPI) related tasks, with a focus on documentation tracking. You will support Global Content Network (GCNs) customer projects, partnering with and supporting different GCN Global Sales Engineering teams to support high value Ciena optical and networking future deployments that accurately address specific customer technical needs. You’ll be mainly responsible for (but not limited to): Gather information on upcoming SW releases (new features and bug fixes) and keep track of new SW and related documentation timelines with PLM/SE&I/R&D teams. Review all SW related information with Global GCN SE team to determine the best action plan. Elaborate and share new SW related documentation to GCN customers, identifying new features and bug fixes. SW Roadmap follow-up (release dates and content per release). Weekly sync-up meetings with GCN SE team, PLM, SE&I and R&D teams, to align in GCN customer current and future needs, and how to support them. What Does Ciena Expect of You? Initiative – You’re a self-starter who works with limited direction and is committed to delivering results against challenging deadlines. Relationship Builder – you possess the know-how to build trusted, long-term relationships quickly. The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required. Agility – you are readily able to manage competing and ever-changing priorities under often stressful circumstances, prioritizing deliverables based on the company’s business objectives. Problem solver – you have the ability to readily assess a customer’s requirements and technical issues and identify optimal solutions. A savvy communicator – understanding how to tailor your communications and proposals accordingly to specific audiences to ensure your ideas recommendations are understood and well-received. A sense of urgency – what’s important to the customer is equally important to you. You make getting things done a priority. A commitment to learning – about Ciena’s products, competitor offerings and customer concerns. A team player – for us it’s all about collaboration! The Must Haves: Bachelor’s degree in Electronic / Telecommunications engineering / Computer Science. 3+ years of experience in Telecommunications industry performing an engineering role. Project Management hands-on experience. The candidate must reside within the Metropolitan Area of Buenos Aires (AMBA). Advanced oral and written English level. Deadline driven and willing to work outside normal hours to complete tasks. Proficiency with Microsoft Office Suite, particularly Excel and Visio. Outstanding team player. Good communication skills, creativity and high energy. Must also have strong interpersonal, analytical, and problem-solving skills. Assets: Knowledge of fiber optics transmission systems such as Photonic / DWDM Systems and architectures, OTN Switching and Coherent Transmission. Routing & switching basic knowledge (IP, WAN, MPLS, Network topology architectures). PMI certification is a plus. Familiar with Atlassian Jira. Comfortable using Microsoft PowerBI. Experience with customer requirements, networks and services. Familiar with REST API and Netconf/Yang. Benefits & Perks: Full benefits, including executive medical plan (OSDE 410), dental, vision and life insurance. One time reimbursement (up to U$ 600) for home-office set up when you join us. One time reimbursement (up to U$ 500) for home-office accessories when you join us. Tuition reimbursement for Degree or Post-degree specialization. Annual Bonus. Periodic Market Adjustment. Mobile phone paid plan Yearly subscription to top Fitness & Gym franchise. Flexible working hours. Mentoring & Career development. Free subscription to digital learning platform. Búsqueda laboral equitativa: El empleador solo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo que se ofrece (Ley 6471 de la Ciudad de Buenos Aires) Equitable job search: The employer may only request information strictly necessary for the performance of the job offered (Act 6471 of the City of Buenos Aires). #LI-SG Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. 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