Was mich nervt. Ich tippe mein Anliegen in das Webformular auf der Support-Seite eines Anbieters ein. Als Bestätigung erhalte ich eine E-Mail. Die enthält allerdings mitnichten mein wohlformuliertes Anliegen, sondern lediglich einen banalen Hinweis, dass ein Ticket eröffnet wurde. Was soll das?

#Zendesk #JiraServiceManagement #Freshdesk und Co.

Team nhỏ cần giải pháp hỗ trợ khách hàng hiệu quả mà không tốn kém? Zendesk tăng giá nhanh khiến chi phí đội lên, chuyển sang Freshdesk hay Zoho Desk nhưng lo ngại upsell liên tục. Anh em dùng gì cho team nhỏ mà vẫn chất lượng, giá ổn định? Góp ý kinh nghiệm với nào! #CustomerSupport #SupportTools #Zendesk #Freshdesk #ZohoDesk #HỗTrợKháchHàng #CôngCụHỗTrợ #TeamNhỏ

https://www.reddit.com/r/SaaS/comments/1qknybh/zendesk_pricing_jumped_again_what_alternatives/

🛠️ Doanh nghiệp SMB (130+ người dùng, 30 nhân viên hỗ trợ) đang dùng Zendesk nhưng chi phí cao. Đang tìm giải pháp thay thế với báo cáo & tự động hoá tốt: Zoho Desk (hỗ trợ nhập dữ liệu từ Zendesk), Freshdesk (giá hợp lý) và Monday Service (ITSM tích hợp). Các bạn dùng công cụ nào? #ticketing #SMB #Zendesk #ZohoDesk #Freshdesk #Monday.com #côngcụhỗtrợ #quảntrịthôngtin

https://www.reddit.com/r/SaaS/comments/1qh1378/what_internal_ticketing_tools_are_you_using_for/

Mastering the Customer Lifecycle: From Acquisition to Advocacy

Understanding the customer journey is paramount in today's competitive landscape. From initial awareness to long-term loyalty, every touchpoint shapes the customer experience.
This article explores the crucial elements of customer tracking, relationship management

Read more- https://www.seosiri.com/2024/12/nurturing-customer-lifecycle.html
#CRM #Salesforce #HubSpot #fullstory #Freshdesk #Zoho #seosiri #CustomerEngagement #customerrelationshipmanagement #CustomerEngagement

#Phishing attacks are prevalent and most of them are quite easy to spot. For example as a client of #Hetzner hosting service I frequently get emails claiming that my domain(s) are about to expire with links to random sites that try to steal the Hetzner login credentials. These attacks are dumb, and easy to tackle.

Today I received a bit more refined and sneakier one: The attacker is using a legitimate helpdesk platform as a staging area. The attackers have created an account on #Freshdesk, and then invite Hetzner users to the platform in name of Hetzner Support. This is quite devious as the email originates from Freshdesk, and thus looks quite legitimate. Presumably if you register an account, you will be then targeted with further attacks (which will be much easier once you’ve accepted the premise of them actually being the Hetzner Support).

I can see some people easily falling for this one. I’ve now reported the malicious account to Freshdesk.

The irony? I got yet another registration email after reporting the issue to them. But this time it appears to be from a legitimate source. I think.

Hey #SoloPreneurs, is anyone using YouTrack for issues and helpdesk? I currently use Jira for issue management and FreshDesk for customer tickets but I see YouTrack can do it all in one and as a PHPStorm fan I'm wondering if this is the right way to go?

What are your experiences with this?

#SoloPrenuer #WordPress #YouTrack #FreshDesk #Jira #PhpStorm