. An entertainment B2B family business learned to manage customer support integration from an IT services pioneer who proved that the best way to connect two teams in different systems is to stop relying on manual handoffs and start building a process so seamless that the handoff becomes invisible.
#GlobalDeliveryModel #CustomerSupport #B2B #Zendesk #Linear #ProcessAutomation #SmallTeam #Crystal #HandoffProcess #SaaS (41/41)
A 48-person finance hardware company can reduce support tickets by 40% within three iterations. The path runs through a fashion pioneer who proved that the best way to make everyone feel the quality is to stop separating the people who hear the complaints from the people who can fix them.
#XP #CustomerSupport #ProductDevelopment #Agile #Zendesk #Fintech #POS #FeedbackLoop #DevOps #SME (37/37)
TROCCOの転送先カスタムコネクタを利用して、Zendeskのチケットにフォロワーを自動追加する
https://qiita.com/kimura34/items/29ad3abf97c8fc182493?utm_campaign=popular_items&utm_medium=feed&utm_source=popular_items
Zendesk forced a customer from 2016 to pay 4X more, they rebuilt it in 48 hours
https://tradecore.com/resources/blog/we-replaced-zendesk-in-48-hours
#HackerNews #Zendesk #Rebuild #CustomerExperience #BusinessTransformation #TechNews #48Hours
Hello,
ma recherche d'emploi étant plutôt vaine (euphémisme) je commence à réfléchir à diverses options et en particulier au fait de me former sur un outil spécifique.
Typiquement je pense à #salesforce #hubspot #Zendesk...pas en tant qu'utilisatrice mais en mode admin plutôt du coup.
Est-ce que certains font ça et seraient OK pour m'en parler svp ?
Repouets appréciés. Merci.
UNC6783 Hackers Infiltrate BPOs to Steal Corporate Support Tickets
Hackers known as UNC6783 are exploiting business process outsourcing providers to gain access to sensitive corporate support tickets on platforms like Zendesk, putting high-value companies across multiple sectors at risk. This sneaky tactic opens the door for cybercriminals to infiltrate and wreak havoc on…
#Unc6783 #BusinessProcessOutsourcing #Zendesk #CorporateSupportTickets #ThreatActors
Hims & Hers warns of data breach after Zendesk support ticket breach
Telehealth giant Hims & Hers Health is warning that it suffered a data breach after support tickets were stolen from zendesk customer service platform.
#Hims #Hers #zendesk #telehealth #databreach #security #cybersecurity #hackers #hacking #hacked
agile
YAYAFA
Qiita - 人気の記事
Hacker News
The New Oil
W3Techs
Patate sauvage 🍉
Analyst207
gtbarry