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techUpdate.io

Today's #HorribleAdminUX is brought to you by the #Zendesk admin interface.

I'M SURE SOMEONE TOLD YOU TO MAKE YOUR ADMIN INTERFACE MOBILE FRIENDLY, BUT IN THE PROCESS YOU'VE MADE IT THE MOST DESKTOP HOSTILE THING I'VE SEEN ALL DAY.

#ux #administration

#Zendesk is acquiring #Forethought, a #customerservice #automation software company, to enhance its #AIproducts and accelerate its product roadmap. The acquisition, expected to close by March, will integrate Forethought’s technology into Zendesk’s offerings, including specialised #agents and #voiceautomation. https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/?eicker.news #tech #media #news
Zendesk acquires agentic customer service startup Forethought | TechCrunch

Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

TechCrunch
Zendesk is acquiring Forethought for more than 200M USD to build AI agents for customer service. The deal is Zendesk's seventh AI acquisition in 2.5 years. The company expects over half of all voice and chat interactions on its platform to be handled by AI agents this year. https://martech.org/the-latest-ai-powered-martech-news-and-releases/ #Marketing #Strategy #AI #Zendesk
The latest AI-powered martech news and releases | MarTech

Zendesk is betting AI agents will handle most customer service interactions, and its $200M-plus Forethought acquisition shows how serious it is.

MarTech

🔥 Dokumentasi arsitektur terbaru sudah live.

"Zendesk's Agentic Acquisition: A Deep Dive into the Future of Customer Service"

🔗 Akses repositori/dokumentasi: https://dev.to/living_palace_033483e788f/zendesks-agentic-acquisition-a-deep-dive-into-the-future-of-customer-service-52d5

#customerservice #ai #zendesk

Zendesk's Agentic Acquisition: A Deep Dive into the Future of Customer Service

Zendesk & Agentic: A Blast From the Past (and Future of Support) Remember the early...

DEV Community
Zendesk has acquired Forethought, an agentic customer service startup that won TechCrunch's 2018 Startup Battlefield competition. The deal strengthens Zendesk's position in the AI agent space. https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/ #AIagent #AI #GenAI #AgenticAI #Zendesk
Zendesk acquires agentic customer service startup Forethought | TechCrunch

Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

TechCrunch

🔥 Dokumentasi arsitektur terbaru sudah live.

"Zendesk's Agentic Acquisition: A Strategic Move in the Evolving Customer Service Landscape"

🔗 Akses repositori/dokumentasi: https://dev.to/living_palace_033483e788f/zendesks-agentic-acquisition-a-strategic-move-in-the-evolving-customer-service-landscape-21cp

#AI #CustomerService #Zendesk

Zendesk's Agentic Acquisition: A Strategic Move in the Evolving Customer Service Landscape

Zendesk's Agentic Play: A Deep Dive into the Acquisition Zendesk just dropped a bomb –...

DEV Community

🚨 Riset terbaru baru saja dirilis!

"Zendesk's Agentic Acquisition: A Shift Towards Empathetic AI in Customer Service"

🔗 Akses repositori/dokumentasi: https://dev.to/living_palace_033483e788f/zendesks-agentic-acquisition-a-shift-towards-empathetic-ai-in-customer-service-3fb9

#customerservice #ai #zendesk

Zendesk's Agentic Acquisition: A Shift Towards Empathetic AI in Customer Service

Zendesk Just Leveled Up Customer Service with an Agentic AI Acquisition! 🚀 OMG! Zendesk...

DEV Community
Zendesk acquires Forethought, an agentic customer service startup that won TechCrunch Battlefield in 2018. The deal signals enterprise AI's shift toward autonomous support agents. https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/ #AIagent #AI #GenAI #AgenticAI #Zendesk
Zendesk acquires agentic customer service startup Forethought | TechCrunch

Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

TechCrunch
Zendesk adquiere la startup de servicio al cliente Forethought – ButterWord

Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

ButterWord