Consumer satisfaction with insurance apps in South Korea lags behind other financial services, prompting calls for digital upgrades to boost trust and expand offerings, according to the Korea Insurance Research Institute.
ZDNet: Phone satisfaction falls to 10-year low – and AI is only partly to blame. “If you’re not as happy with your current mobile phone as you used to be, you’re not alone. A recent American Customer Satisfaction Index study showed that overall cell phone user satisfaction took a big step back this year from 82% to 78%. That might not sound like a huge drop, but it’s the lowest satisfaction […]