Walt Disney World has significantly better transit than most cities in the US.

Its 12-train-set monorail, 325 buses would make it the 16th most ridden transit system in the nation.

America's fantasy world, it turns out, is a place you can get around without getting into a car. 🧵

"Don't make me think" is only half of the story.

It's a #UX sin to assume that your app is the most important thing in your user's world, and add to their cognitive load unnecessarily. But sometimes the user *is* focused on your product. They don't want a low-touch, automagic experience. They want to be in control. Let them.

Don't *make* me think - but *let* me think.

This is part of why "reduce friction" is misleading. Friction is texture. Without it, there's nothing to grab on to

#UXDesign

So I caught the recruiting tram again and made more photos for all you dorks 😄

(This is a tram that runs in Budapest that has clear paneling so you can see the inner workings. They use it to recruit engineers and mechanics for public transport.)

#Budapest #trams #tramstodon #PublicTransport