It only snows about once every ten years here so it’s a big deal. Foothills, 2000 feet.
I would try (ha!) to explain to them that you are going to handle this pro bono, and the problem will be fixed soon if they just stop whining.
I am sure they will provide retainer deposits.
Somewhere.
Good luck. It appears to be a tricky case.
Attached: 1 image Looks like someone got cold feet. #MeanwhileInCanada
Siri, what sounds like a euphemism but isn’t