Hey managers, please don't ask for "mystery meat" conversations with your directs -- i.e., no "hey do you have a minute?" DMs, or surprise calendar invites with vague titles. Always include the topic: "hey, can we talk about client X? I need some information about the meeting last week".

Otherwise, many (most?) of your directs will immediately assume the worst: "hey, do you have a minute ... so I can fire you?" "Hey, can we talk ... about what a failure you are?"

More: https://jacobian.org/2021/oct/26/manager-microscope/

When you're a manager, your behavior is under a microscope - Jacob Kaplan-Moss

If you want to be a good manager, you need to accept that your behavior is under a microscope. You need to watch your behavior carefully and pay attention to what that behavior communicates.

@jacob This is a good plan for any asynchronous messageing system. Don't ever send anyone messages like this in texts, messages, DMs, in-game chat, or anything else that isn't physically meeting them in real space.

You wouldn't send someone an email saying "got a minute", so don't do that in anything even vaguely similar... even if you're asking if you can call/visit them right now, say that and say why.

@jacob Incidentally, I'm "that guy" who responds to "can I ask you a question?" with "you just did!"...
@jacob truly the most terrible form of https://nohello.net/
no hello

please don't say just hello in chat

@jacob The same, I have found, goes for your spouse. 🙂 Though I sometimes use it for comedic effect: We need to talk... about that great jello you made for dessert...
@jafo @jacob My mom always sends such messages to me and I never got used to it 😂
@jacob PREACH. probably 90 of the worst 100 days of my life were days where a manager sent me a text saying "hey" and nothing else
@glyph chaotic evil for sure
@glyph I do believe after the second one I would reply with "Hay is for horses, cows, and goats. My name is Sean, and I eat oats."
@jacob @anildash This is something I learned early on in the pandemic. One of my directs gave me feedback (which I was thankful for" that a “hey Bob” and waiting until I heard back was very stressful (I was trying to make it seem not urgent, but clearly that was wrong). So now I always include *why* I am reaching out as well as saying if it's not urgent, etc.

@jacob Also, *never* just send a IM to someone at work with nothing more than "you there?" or similar. Just ask the question.

And if we don't work together closely, remind me who you are and the context from which you're approaching me.

Give me enough information to know if I need to context switch immediately, or if I can ask you to wait a little bit.

@jacob I totally agree with the subject matter of what you wrote.

But I did laugh because "mystery meat" conversations can go in any number of directions. 😀

@jacob Ever have a 1:1 where it takes a few minutes for your report's stress hormones to dissipate enough for them to actually listen to what you're saying?
@ngaylinn absolutely- and almost always because I messed up in some way
no hello

please don't say just hello in chat

@jacob Never thought about this. Thank you!

@jacob My favorite example of this was a dude, early in "company IM client" culture, who refused to use punctuation.

He sent an IM once that said, "you have 5 minutes"

@jacob 💯

With my directs I always try and provide context within the same message.

ie no: Hey, got a sec

*2 min*

About x

Send it all in one people!

@jacob the opposite is also true!
@hsaliak mmm not really. I mean, it’s always good etiquette, but your reports can’t fire you, or discipline you, or change your responsibilities, etc. The power differential means that it’s particularly a problem when people with more power (managers) do it to people with less.
@jacob not so much this year, but this lead up was a tell tale sign that folks in my team would let me know that they resign. Especially last year during the “great resignation”.

@jacob @seanmonstar and to any managers comparing this feeling of uncertainty with a direct report sending you a similar message: it’s not the same!

Your direct report can’t fire you, or put you on disciplinary action, or directly affect your merit increase or promotion possibilities.

@jacob Providing a topic summary also ensures that the person can gather whatever materials they need for an informed discussion.
@jacob my bosses have learned to tack on 'it's nothing bad' when it's too complex to summarize.

@jacob in the absence of information, the human brain will assume the worst-case scenario.

Very useful for our small ancestors scurrying around in a forest; very annoying for us.

@jacob what about when you do need to fire them? That’s when you break out the 4:45 pm Friday “check in” meeting?

@austinfromboston “oh hey look at that our HR rep just dropped in to our standing 1:1”

No but seriously - there’s no great way to do this. Maybe the one time “let’s get on a call right now” is ok.

@jacob @Seg my manager used Monday’s 1-2-1 this week to hand me my 4 weeks notice. Oh, and invited the CEO along as well (only a small firm, but still).
@jacob @Seg on further reflection, it feels like my manager, who happens to be HR manager as well as Ops manager, had the CEO in to support *them*! #BadManagers #BadManagement

@jacob Great point, though I think this should apply beyond managers. I believe it's important to always give context or at least the general idea when interacting with someone, wherever possible. Communicating your goal properly is a crucial part of working together with others.

It reminds me of the ol' "No Hello" rule for chats: https://nohello.net/

no hello

please don't say just hello in chat

@jacob with regards to the specific behavior in the article: of course leaving during a (physical?) meeting is odd.
@jacob I‘m surprised this still happens. I consider it an abuse of one’s power position. I remember that it happened back in the days when secretaries sent out invites on behalf of the boss without themselves knowing why and hence asking if I’d have a minute for him. We all feared this type of „invitation“.
@jacob In the UK we'd be protected from this, thanks to EU laws, well at least until Tories burn the lot.
@M0KHR you have laws that govern what managers can say in DMs? Tell me more!

@jacob A trillion times this. For everyone, though, not just managers.

As someone with anxiety, the “Hi.” on Teams can only mean you intend to travel back in time and murder my ancestors.

For the love of everything decent and holy, give a person some idea of what “Hi.” is about.

@jacob I set boundaries for this one - most of the time, it is rather unintentional and I notify them ahead of time that it’s a communication pattern needed for accessibility.
@jacob yes! Or at the least if I really can’t mention the subject (because I need to give context for example) it can be “hey do you have a minute? (Don’t worry, nothing bad, but I need to catch you up on something, and it’s urgent )”

@jacob one of my favorite stories I tell people when I talk about my value of transparency.

I showed up at work and my boss asked me to join him for a “quick meeting to discuss upcoming projects” in which he announced I was being laid off. Gulp.