Apple’s new algorithm to detect whether someone has been in a car accident is wreaking havoc for 911 call centers this ski season. Yet another example of a good idea from a technology company in theory that has problems in practice. https://www.nytimes.com/2023/02/03/health/apple-watch-911-emergency-call.html
Why Apple Watches Keep Calling 911

Dispatchers for 911 are being inundated with false, automated distress calls from Apple devices owned by skiers who are very much alive.

@kashhill I actually made sure this feature wasn’t turned on before I went skiing this past weekend.
@kashhill few car crashes are actually "accidents".
@kashhill @maxkennerly
A simple solution seems to be to pass the cost of the call (plus a decent penalty fee) on to those who place false, automated 911 calls. I imagine the market will correct itself real quick.
@kashhill I’d turn that feature off after the first or second incident, having your watch repeatedly call 911 for 3 days is a choice
@kashhill yes. Add to that, the very dangerous traction control software nonsense they put in cars. That has almost caused me to crash on several occasions and it defaults to on every time I start the engine.
@britishtechguru Can you elaborate? Genuinely interested as I can't think of a single incident in 30 years of driving where traction control has even inconvenienced me.
@drgrowmac I've almost had accidents twice because of traction control. The first was when I couldn't just let the back end glide over water it decided to stop the wheels spinning so I almost over corrected and almost sent myself into a ditch. The second was in snow when I had some wheelspin and it decided to lock all the driving Wheels which meant that I then slipped backwards towards the age of a hill. I had to turn traction control off swiftly in order to regain control. The damn thing defaults to on and I just consider it to be the most extremely dangerous thing anybody could ever put on a vehicle and I wish I could disable it permanently.

@britishtechguru I am 90% sure you're talking about stability control, not traction control? Traction control affects wheelspin when accelerating.

I'm pretty sure your first example is simply you aquaplaning as you were going too fast for the conditions. That's on you.

Traction control and ABS can be a problem in snow, certainly true, but it's incredibly easy to turn off in that situation, and the rest of the time it's a huge safety plus 99.9% of the time.

@drgrowmac when you intend to use aquaplaning to control your vehicle, suddenly having traction control blocking it is a dangerous thing.

My traction control defaults to on every time I start the blasted engine. It needs to be removed totally. ABS I can take or leave -:I can drive with or without that.

My vehicle has traction control not stability control.

@britishtechguru You're describing driving in an intentionally dangerous manner. Aquaplaning intentionally is absolutely ludicrous. Also, traction control wouldn't cause what you describe, that's likely just aquaplaning and then one wheel hitting grip again first causing the car to yaw.

Anyway, much like an acquaintance who hates the forward facing radar that stops him skim-overtaking cars with a 50 mph speed differential, I'm delighted that you're being kept in check. Safer for the rest of us.

@drgrowmac Aquaplaning might be strange for you but for the driving I had to do at the time, it was an essential skill. Don't assume everybody drives a car on paved roads from the house to the office like a vicar.

I drive an SUV. I drive dirt roads daily. I drive icy roads, icy and wet dirt tracks, cross country and there's always at least one pistol in my vehicle.

We are not the same even though we are both from Britain.

@britishtechguru Very true. Driving on a public, paved road is very different to offroad. Although I thought one of the basics of off-road driving was to turn all the aids off? On-road I stand by the fact that the benefits hugely outweigh the downsides 99% of the time for 99.9% of drivers.

Have a good weekend either way!

@drgrowmac I must be the .1% of drivers then. BTW I am taking a position as a driving instructor though not for cars as a sideline for the same government organisation for which I work here in the USA.

Happy weekend to you too :)

This weekend I shall be working on my electronics projects again.

@britishtechguru @kashhill
Automatic braking is the one that got me. Driving a work car it would beep and then hit the brakes. I started to get anxiety whenever it beeped.
@md @kashhill Most of these safety enhancements sound good on paper but need to be disablable.
@kashhill maybe they should have an activity setting. What kind of activity your involved with.
@kashhill Electrocardiogram machines do a much better job than humans, at detecting or ruling out problems, but the printouts still have to be looked at by a human before one starts doing anything!

@kashhill

*stares*
And there is no way to disable this "feature"?
Because if there is, well then the bill for wasting 911's time goes to the user if you can't turn it off send it to Apple... how much in fines before they work out a fix?

@That_AC @kashhill There is a setting to disable this feature.

@JosephLord @kashhill

In the example the person saying its been doing it for 3 days is an idiot then.
He knows his phone is doing it.
He knows its done it multiple times.
He is not bothered enough that he is calling fscking 911 with whats a crank call.
He is an idiot, he should be fined.

@kashhill Given Apple’s crash detection's launch in September, after a northern hemisphere summer, likely Apple engineers hadn’t been skiing much during the testing period. But this teething issue is fixable. And, the crash detection will save many more lives overall than not having it
@ianfogg this is how I see it too. Being inundated with false life-threatening situations isn’t good but hasn’t the technology already saved people? I recall a recent story where the medics arrived and the people were still unconscious. Their phone/watch got them help.

@kashhill

Example of a ski slope false alarm:
https://youtu.be/WEFEom46zNE?t=826

DETTA HÄNDE I ALPERNA... VLOGG 14 S2

YouTube

@kashhill hey, at least they’re focusing on health & safety, contributing to mankind in a positive way, even if it is a good business decision.

Other companies at Apple’s level are focused on things like world domination (Amazon), or remaking The Sims 1.0 in VR (Meta).

Journalists: when we see big tech focused on things that serve humanity, let’s be more encouraging. Even if there are wrinkles in it.

@briandesmond @kashhill Personally, I'd prefer it if multinational tech corporations stuck to being normal multinational corps just trying to sell products and make money.

I don't want a company with the GDP of a medium-sized country to decide its mission is to save the world. Or have you forgotten literally the entire first half of the 20th century?

There is no shortage of people who want to change the world. It's just that most of them have horrifying ideas.

@UncivilServant @kashhill crash detection, how horrifying 😱

@briandesmond @kashhill Tying up the emergency lines is horrifying if there's a real emergency and people cannot get through to 911, or the dispatchers are busy dealing with other calls, or they make mistakes because they're overwhelmed.

Imagine a family member has a heart attack on that mountain, and it takes forever to get a 911 operator and then convince them that no, this isn't a stupid watch malfunction, it's a real emergency.

@kashhill need a “sporting” focus

@kashhill @tchambers was it really a good idea in theory though? did anyone at Apple ask any dispatchers if it was okay to start spamming them with pranks? or even calculate the predicted signal-to-noise ratio or try to fine tune the d-prime and beta before rollout?

(related: those rent-a-scooters littering the sidewalk, or any biz using free public resources for private profit)

@kashhill This is a classic case of botched up execution of good technology ideas. In the hurry to be first in the market, companies do hurried up development (and call it agile) with little testing of products and they end up in these situations.
Google Pixel phones feature Car Crash Detection like iPhone 14 and Apple Watch; how to turn it on

Apple today unveiled the iPhone 14 lineup, Apple Watch Series 8, Watch Ultra, and Watch SE 2. All of these new products bring with them a long-standing feature from Google’s Pixel lineup, Car Crash Detection, in a case of tech companies copying each other to the benefit of everyone. Google Pixel introduced Car Crash Detection […]

9to5Google

@kashhill

Do I remember correctly, riding a subway is enough for Apple to send ambulances to you, as you ride further downtown?

@kashhill

Maybe OnStar could give Apple some advice.

@kashhill the problem with deactivating the feature while skiing is that skiing is an activity where life threatening blunt force trauma that renders you unconscious is a significant risk. You might actually want this feature while skiing. Rollercoasters not so much.

@kashhill Every tech company *should* have a government affairs or policy/regs department to keep an eye on this stuff to avoid showstopping liability problems (and this is one) before they hit the market.

But they won't. Because regs are boring and rules get in the way of moving fast, and they're certain that they've got it right anyways and besides, what's the worst that could happen?

When regulation comes for big tech, we'll need to find smaller words to use, I suspect.

@kashhill At least at one point, I'm pretty sure it was illegal to initiate a call to the public 911 centers other than on the initiative of the user. Same reason a home alarm can't just call 911 and read off the fact that there's a burglary.
@kashhill Nah. This is just more user error. You've got more than enough time to stop the watch from making that call...!
@kashhill I slept on my Apple Watch and it triggered the call emergency services feature. I woke to the voice of the 911 dispatcher asking me if I had a problem. Took a moment to be coherent enough to keep them from dispatching someone. Changed the settings the next day to require to separate actions to trigger. That won’t be as good in an actual emergency, but I already have enough trouble sleeping without worrying if I’m laying on the side button.
@kashhill ^typo “two separate actions”
@kashhill well, is it better to attempt to do something positive with technology and refine it based on the lessons learned, or to not release anything until it’s totally perfect…

@kashhill

> another example of a good idea from a technology company in theory

It was never a good idea. Any engineer I know would have told you, from the moment this feature was proposed, that it would generate far more false positives than it would detect actual accidents in need of assistance. No engineer thought this was a good, workable idea.

What it's yet another example of is an idea the marketing people in a tech company thought was good, despite being told in advance it wasn't.

@kashhill Internalizing profit, externalizing cost.
@kashhill … worth the repeating boosting; also, sigh is not a big enough word …
@kashhill I was out riding my etrike this summer when cops tracked me down thinking I was injured or something. I have a Samsung s20 and I know it somehow called 911 for help! I was fine...having an ice cream lol

@kashhill
As soon as I saw the ads for this 'feature' I said to my partner that this would happen.

For every non emergency call Apple should get fined. People who make prank calls to the emergency services can be arrested, I don't see how this is any different.

@kashhill Aren't there laws against negligently calling 911? Apple should be subject to some meaningful fines for clogging up the 911 system
@kashhill surely client side scanning would never turn out false positives. Never ever.
@kashhill the call center should probably block a number if they miss-dialed more than a threshold. And they can complain to apple about it.
@kashhill @epixoip isn't making false 911 calls some sort of a crime?

@kashhill This is not the first time and absolutely not the last time Apple releases something still in Alpha into the wild. Their track record is only superseded by their ability to obfuscate reality.

#crAppleMaps #crAppleFail

@kashhill This is a Tesla-level screwup.
@kashhill MFs should have done some testing instead of rolling it out big style