Hugh (he/him) 
Jeremy BornsteinIn case you were wondering how easy it would be to submit a warranty claim on a #Google phone these days: it is actually impossible. The online flow leads me to call a phone number which says (paraphrased) "this number is no longer active. check online for your options." #noCustomerService #youSuck
If you ever find a dead account (like an unused grandpa account) ISPs can't tell that it was never used. However 1 byte over the limit and overages are automatic.
The ISPs deal a commodity but want to charge boutique prices.
Famous Roger