Two students defrauded delay-repay refunds for £157,000 across multiple train journeys

Two university students in Leeds exploited a loophole in the UK rail delay-repay refund system to obtain approximately £157,000 in refunds. Li Liu, 26, and Wanqing Yu, 25, identified a lack of automatic checks preventing duplicate refunds on the same journeys. Their scheme involved first claiming re... [More info]

Two students defrauded delay-repay refunds for £157,000 across multiple train journeys

These two foreign students ripped off the British rail system for 157 grand by double-dipping refunds. Typical immigrant scam exploiting our lax checks. Should've deported them after the first claim. Soft sentences too—30 months? Pathetic. Real Brits pay full fare while cheats walk free.

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Today's Shit Customer Service award goes to South Western Railway who have decided that the difference between 21:22 hours and 23:47 hours is "between 30 and 59 minutes".
I make it 145 minutes but then I'm not trying to avoid paying out the correct amount of Delay Repay compensation am I? Swindlers.

Also "If you believe we've made the wrong decision or that you've given us the wrong information, then the quickest way to update us is to appeal the claim using our online web page" Except you can't. It says "This claim is currently being processed - you can't appeal a claim until processing has completed and you receive a decision notification."

Which obviously I have received 😠

#SWR #DelayRepay

The statutory #DelayRepay mechanism for UK train company #GreatWesternRailway in effect via their website is almost certainly designed to be deliberately obfuscatory to put people off making legitimate claims when suffering delayed trains.

Incredibly poor UX. I can't imagine many people actually willing to persist with it. The equivalent mechanism on state-owned #LNER is much better from a user perspective.

#GWR #trains

Edit: typo. Probably still a few to find.

Train woe in Great Britain 🇬🇧 . First train of the day (09:54 Nottingham -> Matlock) platform changed 3 minutes before departure. No account taken of passengers, like me, needing to use the lift rather than stairs. An instant 1 hour delay for my journey.

Train apps don't seem to easily replan a journey: only interested in selling tickets.

Infeasible time to transfer between platforms isn't an option for #DelayRepay

#EastMidlandTrains