The statutory #DelayRepay mechanism for UK train company #GreatWesternRailway in effect via their website is almost certainly designed to be deliberately obfuscatory to put people off making legitimate claims when suffering delayed trains.

Incredibly poor UX. I can't imagine many people actually willing to persist with it. The equivalent mechanism on state-owned #LNER is much better from a user perspective.

#GWR #trains

Edit: typo. Probably still a few to find.