Slight #ukrail rant warning - #DelayRepay really is a barrel of crap isn't it?
- If the TOC you submit it to thinks it wasn't their fault, they can punt it to another TOC. Who can disagree and punt it back to the first.
- CrossCountry: when you submit using their form, the email you get asks you to re-submit everything with a covering note.
- LNER's website asks you to upload the PDF of your eTickets... except it only checks the first page. So you have to sit and chop the PDF up.
Although perhaps I'm being a bit unfair: without delay repay, I wouldn't be travelling all over the country basically for free at the moment. But they don't make it easy to claim.
@philpem I gave up. It wasn't worth the cash amount I'd get back to deal with the bullshit from the various firms passing things between them. You, OTOH, could get a full refund so I'd carry on with that.
@mw1cgg I got a full refund for the Ledbury mess this year (the WW2 UXB at Sheffield) so I'm inclined to play with them. In any case, all the roadblocks are turning it into a game for me, I feel like I'm becoming a Delay Repay speedrunner.