Amazon puts humans further back in the loop as its retail website crashes from 'inaccurate advice' that an #AI agent took from an old wiki

https://fortune.com/2026/03/12/amazon-retail-site-outages-ai-agent-inaccurate-advice/

#LLMs #Chatbots #CustServ

Most consumers are ready to let #AI handle their customer service issues

77% of worldwide consumers are comfortable with AI resolving a question or issue

https://content-na1.emarketer.com/most-consumers-ready-let-ai-handle-their-customer-service-issues

#DigitalMarketing #CustServ

Turning #Chatbot Frustration Into Customer Loyalty

A new framework could help #CX leaders transform frustrating bots into effective, empathetic problem-solvers.

Chatbot frustration is real. Surveys show 76–80% of users feel bots waste time or fail to answer simple questions.

https://www.cmswire.com/contact-center/designing-chatbots-that-customers-actually-trust/

#CustServ #DigitalMarketing

Have a listen? https://gmwd.us/s4e5

#Podcasting #DigitalMarketing #Reputation #CustServ

New Episode Alert!!

How To Deal With Difficult Customers Who Complain About You Online, Especially On Social https://gmwd.us/s4e5

With Seth Goldstein and Brian Griffiths.

Now live wherever you get your podcasts!

#custserv #socialmedia #podcasting #reputation

Half the battle with client work is getting on the same page with the client.

The client has a vision for what they want, but if they can't articulate it then it's up to the service provider to help them figure it out.

#custserv #clientwork #creativework

Is my misery amusing to you? 🤨

#zammad #fridayfun #memefriday #opensource #linux #ruby #custserv

Salesforce unveiled its fully autonomous AI agent, Einstein Service Agent for enhancing customer inquiries and interactions

As I noted in my last article, organizations should consider using this type of technology to augment their customer service team rather than directly use it to answer customer queries

https://analyticsindiamag.com/ai-news-updates/salesforce-unveils-fully-autonomous-ai-agent-for-customer-service-makes-traditional-chatbots-obsolete/

#DigitalTransformation #AI #CustServ