A question for #UKRail buffs! Can you claim Delay Repay for a delay you would have experienced due to unplanned disruption, but successfully avoided due to arranging alternative travel at your own expense?
Some context for my situation: I'm looking into making a Delay Repay claim for a journey I took from BNP to PAD via EXD on the 28th of January. I had a Super Off-Peak Return ticket from BNP to LON.
Due to Storm Chandra, all the trains were cancelled between BNP and EXD. There weren't any dedicated rail replacement buses during the day, but GWR said that passengers could use their railway ticket to travel to EXD on the 5B bus instead. After catching the next available train there, I would have arrived in London at 17:07 with this arrangement, substantially later than the normal 15:30 arrival for my departure time.
Because I was in a bit of a hurry, I booked a National Express coach from BNP to TAU instead, and therefore kept up with my planned itinerary, with a total delay of just 12 minutes coming into London (15:42).
So my question: can I claim Delay Repay for the 90 minutes I would have been delayed, had I taken the recommended bus route rather than an alternative coach at my own expense? If not, is there any other form of compensation for this kind of disruption? I've looked at the RailUK Forums but my case seems a bit different from other threads about this, because I did use my ticket - just not for the whole route.
Oh, and I need to know by the end of today because I've left it until the last minute 😅 Thanks in advance!!