Stumbling and Mumbling: 'The Unaccountability Machine': a review
> In every branch of Timpsons there's a sign from the boss saying "our colleagues in this shop have my total authority to do whatever they can to give you amazing service."
Dan Davies' wonderful The Unaccountability Machine is the story of why there are no such signs in other organizations.
#ChrisDillow #StumblingAndMumbling #books #timpsons #systems #capitalism #marx
Well worth your reading time.
@sbisson Timpson's has some of the most progressive work policies of any company. As well as paying significantly over minimum wage, they give an automatic bonus and paid time off to any member of staff who is getting married, will pay towards driving lessons for staff, and literally anyone in the UK who is unemployed can get clothes dry-cleaned for free if it's for a job interview.
Lots more as well: https://www.timpson-group.co.uk/working-for-us/benefits/
This is how you develop staff loyalty.
Today #Timpsons did an emergency repair on a shoe strap -- glue, compressed air and a hammer, since you're asking -- and gave me an antiseptic wipe for my hands after I had picked up the shoe and discovered the offspring had walked in something.
No charge. Even when I argued.
moongold
Jo Rhodes
Flippin' 'eck, Tucker!
Ailbhe