A-Dub 🥝Nov 17

this is exactly what it's like trying to get customer service from Rogers these days - a goddamn nightmare

https://www.cbc.ca/news/gopublic/go-public-rogers-customer-service-issues-9.6977461

#GoPublic #Rogers #TerribleCustomerService

‘We are experiencing extremely high call volumes’ — 7 words that enrage Rogers customers | CBC News

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to cancel services or fix bills — as workers who handled Rogers customer service calls get laid off. Experts point to a lack of competition in the industry and few regulatory protections as the culprit.

CBC
Jyoti MishraJun 25, 2024

Fucking hell

Nord VPN is the up there with Virgin for being the *worst* I have ever dealt with.

Just incredibly stupid.

#Nord #NordVPN #TerribleCustomerService

Tim BondyNov 21, 2023

I believe that companies think #chatbots are smarter and better than humans in a customer service role.

And that is why customer service for most large corporations provide horrible customer service these days.

#Corporations are not ignorant but believing a computer will provide better customer service than a real person is just stupid.

#TerribleCustomerService

MactonexOct 10, 2023
As if their wanting to more than double my monthly bill for renewing my broadband wasn’t enough to convince me I was right to leave Virgin Broadband, they are refunding the credit on my account by sending me a cheque. In the post. Seriously? #VirginBroadband #TerribleCustomerService