Manuel Hernandez ZemljicJan 15

🚚 Just dropped Chapter 3.3: Calculating Customer Experience KPIs!

For TheLook, the average delivery time is 3.5 days, and the OTIF rate is 22.2% — revealing room for improvement in order accuracy and speed.

What’s your biggest logistics challenge: speed, accuracy, or returns?
👉 Full breakdown:https://manueltechlabs.com/posts/customer-experience-measuring-satisfaction-through-data/
#eCommerce #DataAnalysis #CustomerExperience #OTIF #SQL

Chapter 3.3: Calculating Customer Experience KPIs

Analyze key metrics like delivery time, return rate, and OTIF to assess customer satisfaction and logistics performance.

Spring Boot Developer