Protip: when you're installing a barcode reader/red light scanner for a point of sales system,

Make sure that you don't have a service sticker with a QR code in the line of sight of that scanner when on cradle

#techsupport #helpdeskadventures

-Ask caller to power cycle cellular modem for terminal
-Hear terminal power up sounds over the phone
-Ask caller if he power cycled modem
"I rebooted EVERYTHING!!"
....Ok.

#techsupportlife #helpdeskadventures

"My terminal wasn't online and ready to login within .02 seconds of showing the login button! I'd better call the helpdesk!"

#IT #helpdeskadventures #techsupport

Yes, thank you for interrupting me confirming the address at your store so you could insist for the third time that I send a tech out... I'm sorry that my need to confirm where to send the tech and why made you have any doubts that I am in fact sending out a tech.

#IT #ServiceDesk #servicedesklife #LifeInDispatch #HelpDesk #helpdeskadventures

Here’s something I didn’t have on my 2023 #IT work Bingo card:

Investigate #COBOL error

If anyone has a flying DeLorean with a Mr. Fusion I could borrow, I’d be much obliged.

#HelpDesk #HelpDeskAdventures #TheFutureIsNotNow #BackToTheFuture

"Ok I've reset your password to Companyname123--"

"Ok, slow down, i'm not that fast."

It's the name of the company we both work for. You don't have to be fast...

Of course then he doesn't know how to spell our company's name so... I give up.

Edit to add: He didn't know what system he needed his password reset for... "Say which ones they are, I might recognize it."

#HelpdeskAdventures