Help desk horror story just witnessed:
110,000 unread emails

girl how? how?!
I am about to bsod, I cannot compute this.

#email #helldesk

Someone put in a ticket with just "My Emails", nothing else. So I'm just imagining someone screaming

"MY EMAILS!!! NOOOOOOOO!!!"

#HellDesk

And done.

And now 9 whole days of relaxation. Or, at least, no stupid support #HellDesk calls.

Why do so many people get rid of their old phone BEFORE they move Okta/Duo/Microslop Authenticator to their new phone?

#HellDesk

Gaaaah! If you reached out to the user, TAKE THE FREAKING TICKET! Don't leave it in the queue marked New and Unassigned!

#HellDesk

"User was unable to find service: File Explorer"

#HellDesk

User: You can call me now

Teams: User last seen 18h ago.

#HellDesk

Wisdom from somebody who is wiser than me:
"aaah IT isn't something you should  be dealing on the first monday of the month"

#helldesk #helpdesk #it

"U able to log in"

Me Tarzan. Me type password on computer. Me log in.

#HellDesk

"The internet crashed"

Wow, that sucks because it takes a really long time to reboot the entire internet.

#HellDesk