Agi: Vincenzo Caridi (ministero del Lavoro), l'IA orienta ma non sostituisce l'uomo

AGI - L'IA nel lavoro non sostituisce l’uomo, ma ne rafforza valutazione, rapidità di risposta e qualità dell’azione. Lo scrive oggi sul Sole 24 Ore Vincenzo Caridi, Capo Dipartimento del Ministero del Lavoro e delle Politiche Sociali, che indica la linea del Ministero. Usare l’intelligenza artificiale come strumento che orienta, seleziona informazioni, personalizza risposte, riduce tempi morti e libera energie per attività a maggior valore. Per Caridi, il punto non è se l’intelligenza artificiale entrerà nel lavoro, ma come.
"IA generativa può diventare un servizio pubblico utile"
"AppLI dimostra che l’intelligenza artificiale generativa può tradursi in un servizio pubblico utile, semplice e vicino al linguaggio delle persone", prosegue Caridi ricordando che il web coaching pubblico raggiunge in meno di due mesi 40 mila utenti senza incentivi né obblighi, con un gradimento di 7,4 su 10, il 93% disposto a continuare a usarlo e l’82% che preferisce l’interazione in linguaggio naturale. Per Caridi, è così che cambia il rapporto tra cittadino e istituzione.
"IA da sola non basta"
"L’intelligenza artificiale da sola non basta: senza processi ripensati, competenze e responsabilità chiare, rischia di moltiplicare opacità, errori e dipendenze tecnologiche". Caridi indica poi come "decisivi controllo umano, tracciabilità, verifica dei risultati, presidio dei bias e trasparenza". "In questo quadro" aggiunge "l’Osservatorio nazionale sull’adozione dell’AI nel lavoro può trasformare dati in evidenze e le evidenze in decisioni".

Vincenzo Caridi (Ministry of Labor), AI guides but does not replace humans.

AGI - AI in the workplace doesn’t replace humans, but strengthens their evaluation, response speed, and action quality. This was written today by Vincenzo Caridi, Head of Department of the Ministry of Labor and Social Policies, on Il Sole 24 Ore, who indicates the Ministry’s line. Using artificial intelligence as a tool that guides, selects information, personalizes responses, reduces wasted time, and frees up energy for higher-value activities. For Caridi, the point is not whether AI will enter the workplace, but how.

“Generative AI can become a useful public service”

“AppLI demonstrates that generative artificial intelligence can translate into a useful, simple, and people-oriented public service,” Caridi continues, recalling that the public web coaching reaches 40,000 users in less than two months without incentives or obligations, with a satisfaction rating of 7.4 out of 10, 93% willing to continue using it, and 82% preferring natural language interaction. For Caridi, this is how the relationship between citizen and institution changes.

“AI alone is not enough”

“Artificial intelligence alone is not enough: without redesigned processes, clear skills and responsibilities, it risks multiplying opacity, errors, and technological dependencies.” Caridi then indicates what is “decisive: human control, traceability, verification of results, bias mitigation, and transparency.” “In this framework,” he adds, “the National Observatory on the Adoption of AI in the Workplace can transform data into evidence and evidence into decisions.”

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https://www.agi.it/economia/news/2026-04-01/ia-ministero-lavoro-caridi-36395208/

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This is a wonderful reflection from Bev Skeggs on a new website:

Behind all academic research and writing lies an infrastructure of administration that is done at a department (or school, or faculty level). The department level is the most difficult as you are working with your colleagues with no institutional distance between you. A lot of it is totally pointless – seemingly aimed at monitoring us. Yet the Head of Department is a layer, often I thought more like a sponge layer, or a layer of protection against idiocy.  The senior management team (eg the vice chancellor and deputies) make decisions, sometimes with spurious consultation, that are then passed down, landing on the HoD. So you can be told “you need to cut out a third of your budget”. That means you are expected to decide how to do it. You have to be careful whether you pass on this message as cuts = people’s jobs and it can destroy morale in an instant. Or you can become adept in creative finance and ask others who are really good at innovative systems to help. 

You are often told to destroy people’s lives “no more research time”, “no travel allowances”, “no IT support”, and the message is direct. Your department colleagues expect you to resist. Because they have no idea how things work. And/or if they do, they accuse you of making the stupid decisions “an instrument for neo-liberalism”. “No!” I’d say “ I’m trying to keep a department/Centre/Unit/Institute from being shut down, merged, not getting any replacement posts, etc”.  As a HoD you have to work out which battles are worth fighting and with whom. And sometimes they backfire. I managed to resist handing on a huge amount of admissions administration to department colleagues only for the Uni to take away the power of the department to make admission decisions completely (it became a simple matter of quantification – they all have go have BBB?).

https://bevskeggs.com/bevs-labour/

https://markcarrigan.net/2024/09/05/bev-skeggs-on-being-a-head-of-department-a-layer-of-protection-against-idiocy/

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Bev’s Institutional Labour – Bev Skeggs

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