I'm closing my checking account at Eastern Bank in Coolidge Corner, Brookline, Massachusetts. They refused to accept my passport card as legitimate ID. #easternbank

Tuesday, November 25, 2025

Ukrainian homes burn as Russian missiles hit Kyiv -- Russian forces attempt to push Ukrainian army from eastern bank of Oskil River in Kharkiv Oblast -- Ukrainian drones target Russian military aircraft manufacturer in reported strikes -- Ukraine's drones strike Russian chemical factory in Crimea, number of energy facilities blacked out ... and more

https://activitypub.writeworks.uk/2025/11/tuesday-november-25-2025/

Six months ago I moved some of my retirement money into a CD at a local bank, #EasternBank, at 4.21%. That CD matured yesterday and I called today (during the "grace period") to find out what the rate was going to be for the new rollover CD.
They said that since I called and asked, they can roll it over into a new CD with the same rate if I want, but if I hadn't called it would have rolled over into a CD at 0.05%.
yhgtbfkmwts
#banking #darkPatterns #scam

Incidentally, it appears that the bank, or more accurately, #ProofPoint, _tried_ to send the notifications but failed. I got two logs like this 16 minutes after the successful notifications:

Jun 10 12:36:29 jik4 sendmail[2332181]: 45AGKC922332181: SYSERR(root): collect: I/O error on connection from mx0b-00100303.pphosted.com, from=<[email protected]>

So the company that #EasternBank is using specifically to provide reliable email delivery is fucking it up.
#email #fail

Today, about 2 minutes apart, I added two different Zelle payees to my #EasternBank checking account (whose backend, I believe, is provided by #FIS) and sent a payment to each.
I received email notifications about adding and paying the 1st payee.
I received no notifications about adding and paying the 2nd payee.
This is not the first time the bank has missed sending notifications.
This is both ridiculous and unacceptable. Reliable email delivery is kind of a Solved Problem.
#email #banks #fail

UX failure of the day: Eastern Bank’s new personal banking portal

Whatever Eastern Bank's priorities were in rolling out its new portal, good UX and security seemingly weren't among them.

https://blog.kamens.us/2024/06/05/ux-failure-of-the-day-eastern-banks-new-personal-banking-portal/

#2fa #EasternBank #Firefox #MFA #UserExperience #UX

UX failure of the day: Eastern Bank’s new personal banking portal

Whatever Eastern Bank’s priorities were in rolling out its new portal, good UX and security seemingly weren’t among them.

Something better to do