Trust.
And the destruction of trust.
Folk used to trust their doctor, bank manager, school principal, ...
Now consumers have no trust.
Pay more for a service?
Who'd trust the corporation not to offer crap-level service and grab the increased profits.
(Gee is #Telstra really considered better service?)
Remember "good corporate citizens" from 15 years ago?
And what they've shown themselves to be since?
"#SocialLicence" has gone.
#CulturalCapture has got corporations defining us.
smh