Air Canada is testing a new program to resolve customer complaints. Will it work?
Amid a backlog of complaints in the Canadian Transport Agency's complaints system, Air Canada is piloting a new program that will outsource complaints to a third-party arbitrator. Experts say it's good Air Canada is trying to find a solution, but oversight will be needed to make sure the new system doesn't favour companies o...
https://www.cbc.ca/news/business/air-canada-complaints-pilot-project-9.7156628?cmp=rss