It comes as no surprise to me that the email I sent #ClassicKitchen five days ago about their shitty broken urn just bounced because the mail server couldn't deliver it for five days.
Upon further investigation I think the website I got that email address from, https://classickitchen.org/, may be a fraudulent site impersonating the brand.
I found another email address for the company on the urn's instructions, and I've attempted to email that address. We'll see if I get a response to that one.