I had the opportunity to talk with Xfinity (Comcast) support this morning.

I was treated to an upsell. Sure, it costs nothing for the first year, but then what does it cost? It is an upsell pure and simple. She said "you can cancel any time." I replied "You can cancel it now."  

I was also treated to technical nonsense. The problem (which I still cannot say has been fixed) has to do with bridging and port forwarding. She asked for the name of my Wi-Fi network, which has nothing to do with these issues.

She should have realized she was talking to someone who knows something about networking when I sent her a traceroute output.

Screenshot of the upsell below.

And they wonder why they are so hated...  

#Xfinity #Comcast #CSRs #upsell #networking #traceroute

"Stay on the line. Our highly trained customer service representatives will take care of you."

[Music....]

"Good morning, This is Nancy. How can I help you?"

"They said you are highly trained. Is this true?"

"Yes. It is."

"Can you jump through a flaming hoop?"

"Well. No."

"Ah. How about you do a backflip?"

"No."

"Well.... that's not what I call highly trained. My cat is more highly trained than you are. Bye!"

"Sir! This..."

[Click.]

#CSRs #HighlyTrained #CustomerService #cats #microfiction

#NRCan - Reference System Modernization: Canadian plans and timelines.

https://www.youtube.com/watch?v=d42ohRlmdNg

#ngs #noaa #csrs #cgs #proj #canada