Episode 32 of ACP is out now. This one has a special guest as well… 🔥
In your podcast player, search for ACP: The Amazon Connect Podcast, or get it direct from podcast.cloudinteract.io
#amazonconnect #aiagents #contactcenter #ccaas #cloudinteract
Healthcare teams are stretched thin. Between appointment requests, billing questions, test-result follow‑ups, and emergency callbacks, even the best-run hospitals struggle to keep up—especially during seasonal spikes or unexpected surges. That’s why more providers are choosing Contact Center as Service to offload non‑clinical call handling to trained specialists, without adding headcount, infrastructure, or management overhead. The […]
There is a fine line between the first hackers - fuelled by curiosity - and the following generations motivated by profit. This fine line has a name: Jeanson James Ancheta. He was the first to use botnets for money, and he opened the door to organized cybercrime organizations worldwide with the cybercrime-as-a-service model. Here's his story.
https://negativepid.blog/botnet-for-profit-the-story-of-jeanson-james-ancheta/
#NiCE acquires #Cognigy, #Verint goes to #ThomaBravo, #Genesys gets serious funding and #Avaya scales down (or does it wind down?).
Looks like there is a major meltdown going on in the #CCaaS industry.
But what does this mean for customers and #CX?
Click the link to learn more about our marketing tools and receive unlimited access B2B email leads. Implementing an AI-driven CCaaS (contact center as a service) solution can dramatically improve your customer service without heavy startup costs. One approach is to implement an AI-driven CCaaS (contact center as a service) solution which makes it possible […]
zentechai
Tom Morgan
Aman Kumar
Negative PID SL
Thomas Wieberneit
PPC Land
Dave Michels
Blair Pleasant
