What is good communication and how do we measure it?
This was one of the questions I tried to answer in the Quality Communication talk I gave last week. Seeing that both I and the audience were engineers, I approached this question by looking at technical models of communication and modeling misunderstanding as "data loss".
In my blog post I was able to go into much more detail than I could in my talk. You can read it here: https://patrick-moelk.eu/en/blog/quality-communication/concepts/