| Information Technology | https://csumb.edu/it |
| CSUMB | https://csumb.edu |
We aren't posting on Mastodon any longer...but we are still here to help our students, staff and faculty.
If you need IT assistance come to the Technology Help Desk on the first floor of the library or call us at 831-582-4357 for assistance.
🚨Technology Help Desk Phone unavailable: Jan 13, 2024🚨
Due to a staffing issue, the #CalStateMontereyBay Technology Help Desk Phones (831-582-4357) will be unavailable on Monday January 13, 2025.
Need tech help and we're not available? Submit a problem ticket and we'll get back to you as soon as we can: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/ServiceCatalog?CategoryID=18931
#TechnologyHelpDesk #TechHelp #TechnologyHelpDeskOutage #outage
🚧 Clearpass radius server upgrade: Jan 11, 2025 at 8:00 am. 🚧
We will be upgrading the Clearpass radius server at 8:00 am on Saturday Jan 25, 2025. An outage is not expected but is always possible.
If you lose Wi-Fi please place a problem ticket: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/ServiceCatalog?CategoryID=18931
🚧 Wi-Fi upgrades: Jan 11, 2025 from 4:00 am to 8:00 am.🚧
#CalStateMontereyBay's IT team will be upgrading the operating system on Wi-Fi on Saturday Jan 11, 2025 starting at 4:00 am.
This maintenance is expected to last four hours and will cause intermittent Wi-Fi outages during the maintenance window.
🚧 Switch upgrades: Jan 8 - Jan 15 from 4:00 am to 4:30 am.🚧
#CalStateMontereyBay IT will perform switch upgrades:
Jan 8, 2025: Buildings 1-100 (except for 43 and 53).
Jan 9, 2025: Buildings 201, 504, 506
Jan 10, 2025: Buildings 508, 552, 902
Jan 14, 2025: Ryan Ranch, Steinbeck, Baseball field and Stadium.
Jan 15, 2025: Campus-wide outage expected during window.
Jan 16, 2025: Building 11 - no outage expected.
Jan 17, 2025: Building 41a - no outage expected.
On #CalStateMontereyBay owned computers, you may be prompted to update Zoom, then get an error that an admin needs to do it.
Workaround:
On a Windows computer go to your start menu and look for ManageEngine Self-Service Portal. Find Zoom and install version 6.2 by clicking on the install button.
On an Apple look for Self-Service in your Applications folder and launch it. Find Zoom and install.
If this does not work for you please submit a Software Problem Ticket: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/ServiceDet?ID=53641
**Update: This issue has been resolved 10:30 a.m. 10-15-24
🚨 Campus Data Warehouse unavailable Friday October 25, 2024 at 8:45 a.m.🚨
We are aware of a message when trying to log into the #CalStateMontereyBay production instance of Campus Data Warehouse.
We are currently investigating the issue.
**Update: Resolved 9:35 a.m. 10-25-24
🚨 Certificate issue with GlobalProtect VPN Friday October 25, 2024 8:00 a.m.🚨
We are receiving multiple reports from #CalStateMontereyBay employees that are unable to connect to the GlobalProtect VPN because they are receiving a certificate error.
We are aware of this issue and working to resolve it.
Update: Issue resolved.
🚧 GlobalProtect VPN connection issue on Oct. 14, 2024 at 9:00 a.m.🚧
We have received reports of customers being unable to connect to #CalStateMontereyBay's GlobalProtect VPN.
We are investigating the issue but have no estimated time of repair at this time.
If you are having issues connecting to the GlobalProtect VPN please submit an Account Access problem ticket: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/TicketRequests/NewForm?ID=gnDM5i8ggoY_&RequestorType=Service
🚧 Firewall operating system upgrade on Saturday Oct. 12, 2024 from 6:00 a.m. to 8:00 a.m.🚧
We will be updating the border and server farm firewall operating system on Saturday October 12, 2024 starting at 6:00 a.m.
The expected maintenance window is two hours and we do not expect any disruption to customers during the maintenance.
