🚨Technology Help Desk Phone unavailable: Jan 13, 2024🚨
Due to a staffing issue, the #CalStateMontereyBay Technology Help Desk Phones (831-582-4357) will be unavailable on Monday January 13, 2025.
Need tech help and we're not available? Submit a problem ticket and we'll get back to you as soon as we can: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/ServiceCatalog?CategoryID=18931
#TechnologyHelpDesk #TechHelp #TechnologyHelpDeskOutage #outage
🚧 Wi-Fi upgrades: Jan 11, 2025 from 4:00 am to 8:00 am.🚧
#CalStateMontereyBay's IT team will be upgrading the operating system on Wi-Fi on Saturday Jan 11, 2025 starting at 4:00 am.
This maintenance is expected to last four hours and will cause intermittent Wi-Fi outages during the maintenance window.
🚧 Switch upgrades: Jan 8 - Jan 15 from 4:00 am to 4:30 am.🚧
#CalStateMontereyBay IT will perform switch upgrades:
Jan 8, 2025: Buildings 1-100 (except for 43 and 53).
Jan 9, 2025: Buildings 201, 504, 506
Jan 10, 2025: Buildings 508, 552, 902
Jan 14, 2025: Ryan Ranch, Steinbeck, Baseball field and Stadium.
Jan 15, 2025: Campus-wide outage expected during window.
Jan 16, 2025: Building 11 - no outage expected.
Jan 17, 2025: Building 41a - no outage expected.
On #CalStateMontereyBay owned computers, you may be prompted to update Zoom, then get an error that an admin needs to do it.
Workaround:
On a Windows computer go to your start menu and look for ManageEngine Self-Service Portal. Find Zoom and install version 6.2 by clicking on the install button.
On an Apple look for Self-Service in your Applications folder and launch it. Find Zoom and install.
If this does not work for you please submit a Software Problem Ticket: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/ServiceDet?ID=53641
**Update: This issue has been resolved 10:30 a.m. 10-15-24
🚨 Campus Data Warehouse unavailable Friday October 25, 2024 at 8:45 a.m.🚨
We are aware of a message when trying to log into the #CalStateMontereyBay production instance of Campus Data Warehouse.
We are currently investigating the issue.
**Update: Resolved 9:35 a.m. 10-25-24
🚨 Certificate issue with GlobalProtect VPN Friday October 25, 2024 8:00 a.m.🚨
We are receiving multiple reports from #CalStateMontereyBay employees that are unable to connect to the GlobalProtect VPN because they are receiving a certificate error.
We are aware of this issue and working to resolve it.
Update: Issue resolved.
🚧 GlobalProtect VPN connection issue on Oct. 14, 2024 at 9:00 a.m.🚧
We have received reports of customers being unable to connect to #CalStateMontereyBay's GlobalProtect VPN.
We are investigating the issue but have no estimated time of repair at this time.
If you are having issues connecting to the GlobalProtect VPN please submit an Account Access problem ticket: https://csumb.teamdynamix.com/TDClient/1846/Portal/Requests/TicketRequests/NewForm?ID=gnDM5i8ggoY_&RequestorType=Service
🚧 Scheduled outage of #CalStateMontereyBay's OASIS and CMS Employee Resources due to the PeopleTools 8.60 upgrade on Saturday October 19, 2024 2:00 p.m. through Monday October 21 6:00 a.m.🚧
We will be upgrading our OASIS and CMS Employe Resources systems to PeopleTools 8.60.11 beginning Saturday October 19, 2024 starting at 2:00 p.m. through Monday October 21 at 6:00 a.m.
Customers will not be able to access OASIS and CMS Employee Resources during this maintenance window.
🚧 Wi-Fi maintenance, October 3, 2024 at 8:00 p.m.🚧
Information Technology will be applying an important patch on the #CalStateMontereyBay Wi-Fi system on Thursday October 3rd.
The maintenance window is approximately one hour, during with time, customers may experience issues with logging into the campus Wi-Fi or staying connected to the campus Wi-Fi.
**Update: This issue with ARC GIS has been resolved.
🚧 ARC GIS unavailable October 1, 2024 🚧
Due to a change with how ARC GIS handles its licensing, we are aware that customers may be having issues with using their ARC GIS software both in the labs at #CalStateMontereyBay and individually.
We are working on fixing this.
For more information please visit csumb.edu/gis.
CSUMB Information Technology