Edwin G. 

Customer service is getting worse at Bell, Rogers and TELUS

https://mobilesyrup.com/2026/03/20/canada-telecom-customer-service-issues/
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Le service à la clientèle empire chez Bell, Rogers et TELUS

// Article en anglais //

#Canada #Bell #Rogers #TELUS

Customer service is getting worse at Rogers, Bell, and Telus

Telecom complaints are getting worse in Canada as customer service degrades.

MobileSyrup
Mar 20 at 7:49pmWeb
Show threadEdwin G. 2d ago

CBC Marketplace did a full episode on the subject, right here:

https://gem.cbc.ca/marketplace/s53e13

#Canada #Bell #Rogers #TELUS #CBC #CBCMarketplace

Customer Disservice: Telecom Edition 13 | Marketplace | CBC Gem

Whether it is a slick scam, misleading marketing claim, a product that could put your health at risk, or maddening customer service, Marketplace has got your back.

Show threadJean-François Mezei2d ago

@EdwinG The CRTC has been instructed to reduce regulation as longas competition is sufficient. The government has stated that 4 is enough to declare market competitive, so #CRTC complies and even moving to destroy competition in ISP market by having only Bell, Telus, Rogers, Vidoéotrn oligopoly rule the ISP marketplace.

So don't expect regulation on maximum wait time.

Show threadD3d ago
@EdwinG I did not think that was possible.
Show threadEdwin G. 3d ago
@driusan I always expect our oligopolies try their hardest and succeed on these metrics.
Show threadD3d ago
@EdwinG they certainly put a lot of effort into it
Show threadEdwin G. 3d ago
@driusan I mean… moneeeyyyyyy
Show thread❄️SnowyIn🇨🇦❄️3d ago

@EdwinG No kidding, eh!!

The term "Customer Service" is a misnomer and has been extinct so long the term needs to be deleted from every company website and phone service