CBC Montreal1d ago
Customers complain about long wait times, multiple calls to resolve issues with Rogers, Telus and Bell
More than a dozen customers told Marketplace they are frustrated with poor customer service they received from Canada’s big three telecoms. Employees at Rogers and Telus said frontline customer service representatives have less incentive to help customers issue credits or lower bills, and said ...
https://www.cbc.ca/news/marketplace/rogers-telus-bell-telecom-customer-service-9.7131890?cmp=rss
Show threadEdwin G. 3d ago

CBC Marketplace did a full episode on the subject, right here:

https://gem.cbc.ca/marketplace/s53e13

#Canada #Bell #Rogers #TELUS #CBC #CBCMarketplace

Customer Disservice: Telecom Edition 13 | Marketplace | CBC Gem

Whether it is a slick scam, misleading marketing claim, a product that could put your health at risk, or maddening customer service, Marketplace has got your back.

Edwin G. 3d ago

Customer service is getting worse at Bell, Rogers and TELUS

https://mobilesyrup.com/2026/03/20/canada-telecom-customer-service-issues/
- - -
Le service à la clientèle empire chez Bell, Rogers et TELUS

// Article en anglais //

#Canada #Bell #Rogers #TELUS

Customer service is getting worse at Rogers, Bell, and Telus

Telecom complaints are getting worse in Canada as customer service degrades.

MobileSyrup
gtbarryMar 16

Telus Digital confirms breach after hacker claims 1 petabyte data theft

Telus Digital has confirmed it suffered a security incident after hackers claimed to have stolen nearly 1 petabyte of data from the company in a multi-month breach.

Telus Digital provides customer support, content moderation, AI data services, and other outsourced operational services.

#Telus #TelusDigital #databreach #security #cybersecurity #hackers #hacking #hacked

https://www.bleepingcomputer.com/news/security/telus-digital-confirms-breach-after-hacker-claims-1-petabyte-data-theft/

Telus Digital confirms breach after hacker claims 1 petabyte data theft

Canadian business process outsourcing giant Telus Digital has confirmed it suffered a security incident after threat actors claimed to have stolen nearly 1 petabyte of data from the company in a multi-month breach.

BleepingComputer
The New OilMar 15

#TelusDigital confirms breach after hacker claims 1 petabyte data theft

https://www.bleepingcomputer.com/news/security/telus-digital-confirms-breach-after-hacker-claims-1-petabyte-data-theft/

#cybersecurity #DataBreach #privacy #Telus

Telus Digital confirms breach after hacker claims 1 petabyte data theft

Canadian business process outsourcing giant Telus Digital has confirmed it suffered a security incident after threat actors claimed to have stolen nearly 1 petabyte of data from the company in a multi-month breach.

BleepingComputer
RightSprung will not complyMar 15

#Telus, three weeks ago with their 'retention' line (an actual person) : "Why are you cancelling services?

Me - You started a partnership with an AI company that shares data with the US authorities.

Them - "We take your privacy seriously, and would never share your info."

Also Telus two days ago:

https://www.bitdefender.com/en-us/blog/hotforsecurity/telus-digital-data-breach

Telus Digital data breach confirmed: ShinyHunters claims 1PB theft

Telus Digital is probing a confirmed breach as ShinyHunters  claims petabyte-scale data theft tied to compromised cloud credentials.

Hot for Security
RightSprung will not complyMar 15

Typical #Telus. I cancelled my account. They send me an email to show me the final bill. Great. But they took away my login. So I can't pay it by that account number. They also have no way of contacting them by email. Every 'contact us' link directs back to 'Login to my Telus'. The only other option is an AI chatbot. It doesn't understand the problem. FFS

I will have to go in to an authorized shop or something. What a bizarre terrible maze they've created.

J.now 🇨🇦Mar 14

#Telus is a #Canadian company

Stolen Data including - "...FBI background check information and source code ​spanning multiple business divisions within the business services and telecommunications company"

Did every employee give permission or know that the US FBI was the source for "background checks" in this #Canadian Company?!

Personally, as a Canadian, I would not want a file created with my personal data at the FBI 🤬

#cdnpoli #Canada @markjcarney https://www.cbc.ca/news/business/telus-cybersecurity-incident-shinyhunters-9.7126627?__vfz=medium%3Dsharebar

Telus probes cybersecurity incident that 'ShinyHunters' group claims responsibility for | CBC News

Canadian telecommunications and business services firm Telus is investigating a cybersecurity incident involving unauthorized access to some ‌of its systems, a company spokesperson said on Thursday.

CBC
Trevor McLeodMar 13

I worked for #telus for a number of years so found this article about a #cybersecurity breach rather interesting:

#shinyhunters

https://www.bleepingcomputer.com/news/security/telus-digital-confirms-breach-after-hacker-claims-1-petabyte-data-theft/

Telus Digital confirms breach after hacker claims 1 petabyte data theft

Canadian business process outsourcing giant Telus Digital has confirmed it suffered a security incident after threat actors claimed to have stolen nearly 1 petabyte of data from the company in a multi-month breach.

BleepingComputer
Edwin G. Mar 13

TELUS investigating possible data breach

https://www.cbc.ca/news/business/telus-cybersecurity-incident-shinyhunters-9.7126627
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TELUS enquête sur une possible brèche de données

// Article en anglais //

#Canada #TELUS #InfoSec #InformationSecurity #Cybersécurité

Telus probes cybersecurity incident that 'ShinyHunters' group claims responsibility for | CBC News

Canadian telecommunications and business services firm Telus is investigating a cybersecurity incident involving unauthorized access to some ‌of its systems, a company spokesperson said on Thursday.

CBC