Greg BrooksMar 14
SwiftOnSecurity

Got an AI-written reply from a vendor we pay tens of millions of dollars a year to, and it doesn't feel good.

Three people spent enormous
deliberative effort for a whole day in very expensive company time to make every word of that.

You put it in an answer shredder and spit it at me with some editing.

Feels bad.

Mar 14 at 2:26amWeb
Show threadPlay Ball and Fight FascistsMar 14

@SwiftOnSecurity

I would be sorely tempted to write back, "We pay for fucking people to answer us, not AI."

Show threadfamousringoMar 14
@cafechatnoir @SwiftOnSecurity if I wanted a clanker take, I can ask a clanker myself.
Show threadRichard CantzlerMar 14

@SwiftOnSecurity I used charger to generate a response to an interview candidate today. I kept about 1/3 of the content and redactored it to be specific and as sincere as possible.

I would absolutely NOT have sent the initial draft chatgpt generated

Show threadGeorge Liquor, AmericanMar 14

@cantzler @SwiftOnSecurity refactoring for sincerity

listen to yourself

Show threadNick 'The Viking'Mar 14

@cantzler

Richard, tell me you didn't understand SwiftOn Security's post without actually saying you didn't understand it.

@SwiftOnSecurity

Show threadPaul Dot XMar 14
@SwiftOnSecurity I have management that pretty much uses LLMs for everything....and it is so obvious my co-worker's teenager noticed shoulder surfing.....
Show threadRabbitMar 14

@SwiftOnSecurity I've been increasingly in conversations at various orgs about how using AI for customer support for unimportant accounts will allow the more limited number of human responses to be reserved for higher profit VIP accounts.

It doesn't seem to occur to them that this will become a signal.

Show threadTodd KnarrMar 14
@ra6bit @SwiftOnSecurity Every one of those VIP accounts started out as a smaller "unimportant" account. They're counting on those customers having no memory.
Show threadDaniel JalkutMar 14
@SwiftOnSecurity @aardvark respect for humanity is going to be a huge differentiator going forward.
Show threadSimon Zerafa (Status:   ðŸ˜Š)Mar 14

@SwiftOnSecurity

Time for "No-AI" clauses in supplier contracts?
Especially for that level of supply.

They can pay someone to deal with your queries and questions 😉

Show threadMisuse CaseMar 14
@SwiftOnSecurity I would tell them I’m not renewing their contract and I’m taking my business elsewhere. But I have a bit of a temper and more than a bit of spite.
Show threadhhfMar 14
@SwiftOnSecurity ah, a vendor too big to fail…
Show threadGillingerMar 14
@SwiftOnSecurity @Susan_calvin
Name and shame