SwiftOnSecurityMar 14

Got an AI-written reply from a vendor we pay tens of millions of dollars a year to, and it doesn't feel good.

Three people spent enormous
deliberative effort for a whole day in very expensive company time to make every word of that.

You put it in an answer shredder and spit it at me with some editing.

Feels bad.

Show threadRabbitMar 14

@SwiftOnSecurity I've been increasingly in conversations at various orgs about how using AI for customer support for unimportant accounts will allow the more limited number of human responses to be reserved for higher profit VIP accounts.

It doesn't seem to occur to them that this will become a signal.

Show threadTodd Knarr
@ra6bit @SwiftOnSecurity Every one of those VIP accounts started out as a smaller "unimportant" account. They're counting on those customers having no memory.
Mar 14 at 8:31amWeb