Sheri Gulam
Marc EdwardsAdobe’s cancellation process is as bad as ever in 2025. I’m not sure I even made it to the end. Yes, I’m still subscribed.
Fabien@marcedwards you got a preview of the AI assistant capacities 😂
@fabienmarry Ha! Yes.
Martin@marcedwards https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling
FTC Takes Action Against Adobe and Executives for Hiding Fees, Preventing Consumers from Easily Cancelling Software Subscriptions
The Federal Trade Commission is taking action against software maker Adobe and two of its executives, Maninder Sawhney and David Wadhwani, for deceiving consumers by hiding the early terminati
@martin1975 Yep! I hope the FTC wins. We need more of that in Australia, too.
Brandon@marcedwards CLASSIC Adobe
Mindaugas Rudokas@marcedwards So being sued for that didn’t help at all, ha? Or is it multi-year never-ending process with those big corp cases.
@marcedwards Oh, and that was US-only if memory serves, so the rest of the world – suck it up, write to your own institutions to initiate the similar action.
@mrudokas Yeah, FTC/US only right now, as far as I’m aware. Hopefully the EU and others will follow soon.
sebulon@marcedwards
"We're not satisfied until you're not satisfied" 💩
"We're not satisfied until you're not satisfied" 💩
Alexey Skobkin@marcedwards
Did they ask you to write an essay on why you decided to cancel the subscription?
Did they ask you to write an essay on why you decided to cancel the subscription?
@skobkin Nope! I thought I might have to. It’s worth noting that I was coming to the very end of my sub year, so the cancellation fee didn’t apply.
@marcedwards
"Cancellation fee" sounds like a sick joke 🙄
But it doesn't look unnatural if we talk about Adobe.
"Cancellation fee" sounds like a sick joke 🙄
But it doesn't look unnatural if we talk about Adobe.
thefathippy