NEW, by me: UnitedHealthcare's Optum unit pulled down an internal AI chatbot after it was found exposed to the internet. The chatbot, seen by TechCrunch, allowed employees to ask it questions about how to handle patient health insurance claims and disputes.
The chatbot's exposure comes at a time when UHC faces scrutiny for its use of AI tools and algorithms to allegedly override doctors’ medical decisions and deny patient claims.
A spokesperson for Optum said the chatbot was a "demo tool developed as a potential proof of concept."
The chatbot kept a stored history of what employees asked the chatbot, including: “What should be the determination of the claim,” and “How do I check policy renewal date."
The chatbot also produced, when asked, a seven-paragraph rhyming poem about denying health insurance claims.
@zackwhittaker
Well what can I say, once again the rich are screwing over the poor.As always in capitalism, ne.
#Capitalism,#news,#ai,#chatbot,#internet,#computer, #Company #healthplan,#reality
@zackwhittaker I just have a simple ask. My good people, please approach AI with a high level of skepticism. IMHO, it wasn't meant to improve your lives. That's not the business model, however, it is meant to make a very few people a fuckton of money.
-Literally a person who studied AI and one who has been asked to assess it's validity
Zack Whittaker
AnneH
Newbiewriter
Veirling | #MMIWG #LandBack