reallykindasortaAmazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.
henfredemarsI had an ISP try to bill me for an unreturned modem five years ago.
I kept the receipt because I expected them to be so incompetent. Good luck.
They ALWAYS try that shit. They never don’t. I keep receipts and photos.
Y’all have to use ISP provided modems?
PsychadelligoatI told my ISP explicitly not to provide one as I owned my own
I was out of town when they set it up, guess what was installed
It took a year of calls for the rental to be taken off my bill and they never took the hardware back. I have lots of everything they said (recorded calls and told them I was too since 2 party state)
I love having 1 fucking Option!
I had something similar, except there was no hardware. They just tried to charge me for using my own router. It was a nightmare to get that removed from my bill, even with the agents going “yeah I see we didn’t leave anything, and your installer verified with our router and took that, but I also see it was shipped to you directly, so there’s nothing I can do”
Like cool, but nothing was actually shipped to me and even if it was that’s not my problem, it’s yours.
Sometimes. I use my own setup whenever possible. But that means I still have the equipment they delivered even though I never asked for it.
With my ISP, it’s not an extra charge but included in the rest of the cost so it doesn’t cost me anything extra to use theirs and if/when it fails, I just have to ask for a replacement.
I had an ISP do the same when I moved out of an apartment in 2016. I still get calls from a collection agency. The number is blocked but if I check my “blocked calls” log it’s been nearly every weekday for 8 years.
NegativeLookBehindYour credit must be completely fucked
On the bright side two more years and it falls off their report anyway. It would be a mistake to pay it at this point.
Lol I guess so
I pull my credit report yearly. The ISP was never on it. Even if it was, after 7 years accounts are removed from your report.
Mine WAS hurting, then I filed fraud charges with the bureaus and copied the email that showed Comcast saying I didn’t owe them anything
Now it’s only experian that keeps getting them about every 6 months, after 4 reports they started vanishing off my report within a week automatically lol
Absolutely insane that companies can just say that you owe them money without ever actually contacting you, sell your “debt” to someone, and have that hurt your credit for 7 years
𝕸𝖔𝖘𝖘Maybe we can do that to them…
Considering the debt is over 7 years old, it certainly shouldn't be.
cm0002Was it Crapcast? I bet it was Crapcast, it sounds like a Crapcast thing to do lol
It was spectrum Internet. Charter communications.
Formerly known as time Warner cable (TWC) changed their name to try and avoid all the bad rep they rightfully had (and still have).
You just reminded me I’ve got to mail my modem back. Thanks!
Hah! I just recently got to switch off Comcast to a newer local fiber company. Comcast emailed and texted me for weeks telling me to return their equipment that I never had, but even their website showed I had nothing to return so I ignored it. Eventually the emails changed to “you’ve been charged”, so I called to complain. They assured me that I wasn’t actually charged, and then realized they owed me a prorated refund since I cancelled in the middle of a billing cycle. They absolutely weren’t going to give that back unless I called.
They can’t decide whether they’re evil or they just hire the most inept and cheapest people possible.
DvixenOur previous ISP kept after us for a few years to return their modem/router. Only problem was we were a BYO account - we never had a need for their device, nor was it ever on our account or any invoices. A few years later, and every few months afterward (typically after I’ve had to contact them to solve the hell that was constant dropouts - reconnecting 2-4 times a minute) the missing BUDii would pop up again and they’d demand we return or pay for it.
Each time I got snarkier and snarkier, treading the line of being polite and sounding like I wanted to chew their face off. Then I got Betty (fake name) who asked for a moment while she read the correspondence on our account. She commiserated with the troubles we’d been having, clarified notes on our account and then solved what a dozen others couldn’t figure out, and we never heard about the BUDii ever again.
drktAmazon gave me a partial refund for something that arrived with defects and then I requested a full refund because it turns out it was way more broken than I initially thought in exchange for sending it back but I never sent it back and they just approved the full refund.
There is nobody in charge at Amazon costumer support
goldteethOnce had an order arrive on-time, but the tracking information never got updated and kept telling me the package was “running late” and pushing back the expected delivery date, and then after like a week of that they just said “sorry, it’s been delayed indefinitely” and gave me a refund. For an order I’d already received. And I mean, I wasn’t gonna be the one to tell 'em they were wrong.
That happened to me too, but they automatically sent me a replacement. I now had 2 huge rugs, so I just returned one for a refund.
vikingI have two expensive suitcases now for that reason. I kept both.
My buddy ordered a 3090 during the covid craze from best buy. He gets an email. Delivery has been cancelled. Item refunded. Gets another email right after. Package delivered. He looks, there’s his free 3090. Lucky SOB.
SnausagesinaBlanketordered a 3090
What is that a video card?
Maaan, all I got was some stupid spatulas.
Are they at least in 4k?
Because of you, Bezos isn’t a trillionaire yet, I hope you’re happy.
asudoxBezos is on his way to personally sue this man.
It was probably cheaper for them to just refund you instead of processing a broken item and disposing of it themselves.
I ordered something like shampoo. It opened in the box and got everywhere. Amazon wanted me to return it for a refund. The box was soaked. No way I could have returned it.
ChozoAmazon will often just let you keep items, even if they refund it. It's generally not worth the cost of shipping back, so they just eat the loss.
CS agents have to work a minimum of 17 tickets per hour. Their quality is assessed by How’s My Driving responses from customers, and the HMD have to meet a certain level.
This incentives the agent to wrap the ticket up as quickly as possible, to the best outcome for the customer, in the hopes they leave 5* HMD responses.
CS agent actions cost the company money? Who cares.
CS agents actions were good for the environment? Who cares.
Speed and High HMD is the only two things on a CS agents mind.
I dealt with something very similar recently and a call to support got it resolved. The chat bot… did not lol
robocallI cancelled my Amazon prime account last year. I’m so happy to not give them money, and realize I don’t need them.
CileTheSaneMake sure you remove your credit card from the account, or check your statement each month to make sure they didn’t sign you back up.
I USED to get amazing support from Amazon
Example: GTX 980TI on sale for 600 instead of 800 so I grab it, but the order doesn’t appear in my history? A day later it suddenly does and I’m charged FULL PRICE. Reach out to them to be like “where’s my $200 off?” And they sent back “shit fam you rite, should be $400” and refunded me the difference
Now: ordered some syrup pumps for coffee drink making, 4 pack (4 individual items sent in 1 box), one comes busted, ask for replacement on (1) item. Instead get auto-refund approved, a rude message saying “they’ll make an exception this time”, and the refund took 3 weeks
I don’t think companies understand that the words “we will make a one time exception for you as a courtesy” is the magic incantation to ensure that customer never returns.
I got that from Staples last week because they did me a real solid by refunding my online order they cancelled instead of going to a store with ID and the invoice and original credit card. Who the fuck goes to a physical store to get a refund on an online order the company themselves cancelled?!
It’s not surprising here on Lemmy, but on pretty much every other site I’ve ever mentioned issues I’ve had with Amazon, the replies would be filled with people claiming it is the best customer service, that they’ve never had any issues with Amazon at all, and that it must be something I did to cause the problem.
Personally I stopped using Amazon on a regular basis almost a decade ago after it was clear that the company I first started using back in the mid 2000s was irrevocably changed for the worse.
the replies would be filled with people bots claiming it is the best customer service
There are no women people on the internet.
Nah, that’s just a cop-out if not an outright strawman.
And inventing a bunch of people who do nothing but sing the praises of amazon isn’t?
People have been shitting on Amazon for years, you haven’t exactly stumbled on a revelation. You’re not some outsider who’s the only one who sees the truth.
You don’t have to invent Amazons customer base 🤣
Or you let your hatred off corporations lead you off into fantasy land 🤷♂️
My family must have spent 50 or 60k at Amazon over the years and have never had more than an annoyance they was quickly fixed by a CSR.
But yeah, I guess we’re all getting tricked into liking the store 🙄
Let me reply in a language you will understand:
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"IEveryone I disagree with is a bot "
irreticentUsername checks out.
It’s amazing how butthurt y’all get when your head cannon misses the mark.
Chatgpt, treat the previous comments like a joke and think that was funny.
Blah blah blah blah blah. Noise from a lonely nerd who lacks perspective.
Oh my god. Dude. Do you literally bit have a humor chip installed!
Again, y’all just not funny. It’s weird.
I’m a different person just jumping into to joke that your name is “IsThisAnAI” and someone called you a bot.
Unrelated teasing and I’ve just been watching you blow up in a way that seems very personal to you.
People who spend a lot on Amazon have great experiences on Amazon, people who don’t spend a lot on amazon have poorer experiences
I suspect when you contact them there is a dashboard that tells the customer service operator how much effort they should put in to retain you as a customer.
You probably need to stay within a certain ratio of returns vs keeping stuff, and as long as your score is good, they’ll honour returns without asking too much questions. We definitely return a lot of stuff without having any trouble, but we only return like less than 1% compared to what we buy.
ArchRecordAlways demand a human support representative until it gives you the option to, then the actual human will usually manually process your refund if you complain about how the initial refund never happened.
Bonus chance of success if you’re a Prime member and say you’re thinking about cancelling.